Synopses & Reviews
The phenomenal rise of the Internet may seem to have transformed everything about business. But according to two men who have been at the forefront of the Internet's impact, some important things haven't changed: The future still belongs to passionate companies made up of passionate people. In this book, Schwab co-CEO David Pottruck teams up with leadership master and best-selling author Terry Pearce to show what it takes to build a high-growth organization in today's electronic environment.
Passionate companies have cultures that are created and sustained on purpose, and that support individual contribution, team play and risk-taking. Passionate leaders are driven by their own personal values, and a desire for the health and success of their organizations and people, not merely the promise of an IPO payoff. Passionate business practices are dynamic, and are anchored by the principles that made the company a success in the first place.
In Clicks and Mortar Pottruck and Pearce translate their experience working together at one of the world's fastest growing financial services companies into practical advice that will help other organizations adapt to the changes brought about by the technology-driven revolution. Through many stories and examples from Schwab, start-ups, and Fortune 500 companies, the authors show how organizations can marry technology and the best qualities of people to create the perfect environment for profitable success.
"Clicks and Mortar is the bible for future heroes of e-commerce. It's brilliant and down-to-earth; a fast read, yet deep. This book is the playbook for igniting the power of passion your business, written by those who have done it." --Scott Cook, founder and executive committee chairman, Intuit, Inc.
"Pottruck and Pearce reveal the secrets to corporate vitality in an upside-down world." --Gary Hamel, chairman, STRATEGOS
"The new Internet economy means high-velocity change and requires extraordinary leadership. Clicks and Mortar emphasizes the courage for the passionate leadership that is needed in this environment - a major contribution." --Ann Winblad, co-founding partner, Hummer Winblad Venture Partners
"Clicks and Mortar gives current and potential business leaders an inspiring road map with which to navigate the inevitable journey into e-commerce. It has perspective, precision, and heart: the necessary attributes of tomorrow's enterprise." --John Quelch, dean, London Business School
"As many of us try to figure out how to properly use technology in our business processes, these authors' backgrounds-lifetimes spent dealing with just such issues-comes in very handy. And the book provides excellent case studies of the evolution of successful 'click and mortar' businesses." --Andy Grove, chairman of the board, Intel
"The authors provide practical and inspired advice on how to build a corporate culture that weds the spirit and skill of people with the marvels of new technology in a winning business combination." --Laura Tyson, dean, Haas School of Business, UC Berkeley
Two key leaders at Charles Schwab show that in a world where companies are rushing to add an "e-" to everything they do, the key to success remains the same: passionate employees build great companies.
In a world where companies are rushing to add an "e-" to everything they do--e-commerce, e-tailing--the real key to success still lies off-line. In this fascinating, behind-the-scenes look at the electronic revolution, an inspirational leader and operator and a talented and thoughtful coach and consultant, both engaged in the meteoric rise of The Charles Schwab Corporation, articulate and demonstrate the elements of long-range success. Their take on culture, personal leadership and the transformation of business practices will help leaders, employees, investors, and customers all come out on top in this high-stakes, opportunity rich economy.
For excerpts, Andorsements, detailed author biographies, and more, visit the special Clicks and Mortar website.
Includes bibliographical references (p. 297-302) and index.
About the Author
DAVID S. POTTRUCK is president and co-CEO (with Charles Schwab) of The Charles Schwab Corporation. TERRY PEARCE is president of Leadership Communication, a teacher at the Haas School of Business at the University of California, Berkeley, and an executive communications officer at Schwab.
Table of Contents
1. Building a Culture For Growth
2. Sustaining Culture Day to Day
3. Cultivating Commitment and Diversity
4. Living Leadership
5. Leadership Communication
6. Generating Ideas and Innovation Through Leadership
7. Creating the Future with Measurement
8. Understanding Technology and the People Who Build it
9. Marketing: Your Company's Voice, Your Peoples' Promises
10. Brand and Customer Experience: The Heart of a Passion-Driven Business
11. Dialogue on the Future