Synopses & Reviews
This best-selling introduction to the basic concepts of business communication is designed to improve the communication skills of entry-level managers and employees, and to serve as a reference for experienced professionals who wish to refresh or update their communication skills. Separate chapters on the communication process, organizational theory and culture, and interpersonal communication theory form the foundation for later discussions of critical listening, nonverbal communication, and obstacles to organizational communication. Two chapters are devoted to interviewing and two chapters examine small groups and leadership processes. Four final chapters offer guidance in informative and persuasive presentations, including full-chapter coverage of language and delivery and full-chapter coverage of the use of visual aids. A highly-visual 4-color design, pedagogy that is as practical as it is effective, and a CD-ROM with sample business and professional scenarios, will help your students engage with the material and apply the text's concepts outside the classroom.
"I'm impressed with the total package that is COMMUNICATING FOR RESULTS: A GUIDE FOR BUSINESS AND THE PROFESSIONS. ?Anyway, what's not to like? It's all in there in Hamilton."
"?the text is wonderful?the text is simple to read with an exceptional application to real-world situations. The PowerPoint slides are fabulous!"
"I would describe the Hamilton text as solid, well written, and appropriately scholarly. I think Hamilton has combined a traditional format with a good organization, but has avoided being 'stuffy' and 'dry'."
"I'm impressed with the total package that is COMMUNICATING FOR RESULTS: A GUIDE FOR BUSINESS AND THE PROFESSIONS. 'Anyway, what's not to like? It's all in there in Hamilton."
"I would recommend this text to others."
Includes bibliographical references (p. 471-487) and index.
About the Author
Cheryl Hamilton, an author well known for her writing style and award-winning teaching, understands the importance of communication as a lifelong skill. Also the author of Communicating for Results, she has conducted a number of research studies, including one published in the "Community College Journal of Research and Practice." Dr. Hamilton has presented more than 32 papers at professional conventions, including those sponsored by the National Communication Association, Southwest Educational Research Association, Western Communication Association, and Texas Speech Communication Association. She has conducted seminars for groups such as the National Property Management Association, Bell Helicopter Textron, U.S. Postal Department, North Central Regional Police Academy, and LTV Aerospace. A native of Illinois, she received her bachelor's degree from Eastern Illinois University; her master's degree from Purdue University in West Lafayette, Indiana; and her doctoral degree from the University of North Texas in Denton.
Table of Contents
1. THE COMMUNICATION PROCESS: AN INTRODUCTION. Communication Defined. The Basic Model of Communication. Communication Ethics. 2. ORGANIZATIONAL COMMUNICATION. Communication Inside the Organization. Organization Models. Communication Differences in the Organization Models. 3. IMPROVING INTERPERSONAL RELATIONSHIPS. Interpersonal Relationships and Organizational Success. Developing and Maintaining Relationships. Communication Styles and Business Relationships. Practical Tips for Relating with People of Different Styles. Managing Conflicts in Business Relationships. Becoming More Flexible in Use of Styles. 4. EFFECTIVE LISTENING. The Importance of Effective Listening in Organizations. Signs of Poor Listening. Causes of Poor Listening. Improving Listening Skills. Payoffs of Effective Listening. 5. NONVERBAL COMMUNICATION IN THE ORGANIZATION. Nonverbal Communication: Definition and Principles. Types of Nonverbal Communication and Their Effects on Business Communication. Nonverbal Status Symbols in Business. Nonverbal Messages and International Business Transactions. Immediacy Behaviors. Improving Nonverbal Skills. 6. OBSTACLES TO ORGANIZATIONAL COMMUNICATION. Communicator Anxiety. Inadequate. Preparation. Vague Instructions. Jumping to Conclusions. Bypassing. Sexual Harassment. Communication Technology. 7. BASIC INFORMATION FOR ALL TYPES OF INTERVIEWS. Types of Interviews. Basic Interview Organization. Using Questions Effectively in the Interview. 8. THE EMPLOYMENT INTERVIEW. Responsibilities of the Interviewee. Responsibilities of the Interviewer. 9. SMALL-GROUP COMMUNICATION AND PROBLEM SOLVING. Definition of a Small Group. Use and Value of Small Groups in the Effective Organization. Characteristics of Effective Problem-Solving Groups. The Basic Problem-Solving Procedure. Selecting the Group Format. 10. PARTICIPATION AND LEADERSHIP IN SMALL GROUPS. Effective Group Participation. Effective Group Leadership. Leader Responsibilities. 11. INFORMATIVE PRESENTATIONS. Basic Types of Oral Presentations. Informative Presentations: Types and Characteristics. Informative Presentations: Preparation Steps. 12. RESEARCHING, SUPPORTING, AND DELIVERING YOUR IDEAS. Researching Your Topic. Verbal Supporting Materials. Improving Delivery. 13. PROFESSIONAL VISUAL AIDS. Benefits of Using Visual Aids. Types of Visual Aids. Selecting and Designing Your Visual Aids. Preparing Text Visuals. Preparing Graphic Visuals. General Design Principles. Creating Visual Aids with Microsoft PowerPoint. 14. PERSUASIVE PRESENTATIONS: INDIVIDUAL OR TEAM. Persuasive Presentations: Definitions and Types. Persuasive Presentations: Theory. Persuasive Presentations: Preparation Steps. Team Presentations. References.