Synopses & Reviews
The ability to communicate effectively in written and oral presentation is essential for anyone seeking a successful career. In the course of their work, professionals will need to produce reports, perform well in interviews, give presentations, and chair meetings, as well as deal with the daily barrage of e-mails and phone calls. In Communication Skills, Richard Ellis offers essential reading for any ambitious professional. This bookoffers both practical exercises and realistic guidance. The effectiveness, as opposed to the efficiency of e-mail and PowerPoint, is discussed. Drawing from his experience as a communications consultant, Ellis provides strategies for enhanced interpersonal, group and organizational communication.
About the Author
Richard Ellis is a consultant and trainer in communications.
Table of Contents
Acknowledgements 1 Introduction to New Edition2 Skills Development3 Interpersonal Skills4 Before You Start Communicating: Your Audience5 Listening and Interviewing6 Being Interviewed7 That Favourite - The Telephone8 Assertiveness, Styles of Communication and Managing Conflict9 Negotiation10 Communication in Groups11 Communicating In and Out of the Chair12 Communicating on your Feet: Presenting Yourself to Others13 Communication via the Keyboard: The Ingredients of Effective Writing14 The Process of Writing15 Specific Types of Writing16 Creativity in Your Communication17 Keeping up the Progress General Reading on Communications