Synopses & Reviews
If you want to grasp the full length and breadth of the rapidly developing computer telephony field, this book is the place to start. Author Richard Grigonis thoroughly explains even the most abstruse ideas in a concise manner that is aimed at all kinds of readers -- students, business executives, telecom managers, call center supervisors or entrepreneurial developers. Each encyclopedia entry is both an adroit explanation of computer telephony technology and a buyer's guide-like discussion of real-world products based upon technology currently available for business and residential communications solutions. ;
Get up to speed on hundreds of computer telephony topics with thorough, practical and straightforward explanations that include usage and how the subject relates to other technologies.
Picking up where "Newton's Telecom Dictionary" leaves off, this title gives practical, in-depth, and accessible explanations of crucial topics in computer telephony. Hundreds of different topics are thoroughly examined, with practical and easy-to-understand explanations of their use and significance, and how they relate to other technologies.
About the Author
Richard Grigonis is senior technical editor of Computer Telephony magazine. The winner of several programming awards, Richard has also designed and implemented complete LAN and business systems. He has also advised foreign governments on computer telephony and call center technology.