Synopses & Reviews
This empowering guide goes beyond observable techniques to offer a close look at the creative internal processes--both cognitive and psychological--that successful mediators and other conflict resolvers draw upon.
"In Mayer's book, the author presents a particularly unique perspective on the resolution of disputes and the prevention of conflict." (Mediate.com, 1/02)
Includes bibliographical references (p. 251-254) and index.
Table of Contents
Preface: Thinking About Conflict and Its Resolution.
Part One: Conflict.
1 The Nature of Conflict.
2 How People Conflict.
3 Power and Conflict.
4 Culture and Conflict.
Part Two: Resolution.
5 The Nature of Resolution.
7 Negotiation and Advocacy.
8 The Road to Resolution: Overcoming Impasse.
10 Other Approaches to the Resolution of Conflict.
11 Conclusion: Conflict Resolution in Our Lives.
About the Author.