Synopses & Reviews
The "People Smart" approach of this book will help you improve relationships in business and social settings, stop wasting time and energy on negative emotions, manage emotions and communicate intelligently, and increase flexibility, enthusiasm, and teamwork. Emotionally "unsmart" people undermine their own happiness and success by wasting time on personality conflicts, complaining, and losing self-control when faced with tense and stressful situations. Learning the techniques to manage your reactions and raise your level of emotional intelligence will result in more positive and constructive relationships, and a more satisfying and productive life.
Here is a Crisp approach to the popular topic of emotional intelligence that provides easy-to-understand strategies in work-related situations. Emotional intelligence, (applying the ability to use emotions in a positive and constructive way in relationships with others), is a new way to look at how to be "people smart" at work and in other social settings. Three strategies are presented -- how to become aware of what you are thinking and feeling; how to turn your thoughts and feelings into wise interactions with others; and how to create a workplace where emotionally intelligent employees thrive and deal with everyday challenges through teamwork and communication.
In today's workplace there is little time to waste on conflict, complaining, loss of self-control, and other impediments we can no longer afford. Emotional intelligence can be fully understood in this excellent brief guide, and put to work immediately.
The "People Smart" approach of this book will help you improve relationships in business and social settings, stop wasting time and energy on negative emotions, manage emotions and communicate intelligently, and increase flexibility, enthusiasm, and teamwork.
Table of Contents
Introduction What Emotional Intelligence Means The Need for "People Smart" Strategies Assess Your Emotional Intelligence Five Emotional Intelligence Skills Part 1: "Think Smart" Strategies Making the Choice to Think Wisely Strategy 1: Self-Awareness Skills Self-Awareness Skill Builder 1: Understand Your Brain Self-Awareness Skill Builder 2: Hear Yourself Think Self-Awareness Skill Builder 3: Stop Responding Automatically The STEP Model Motivators and Warning Signs Use a New Mental Script Strategy 2: Optimistic Thinking Optimism Builder 1: Determine How Optimistic or Pessimistic You Are Optimism Builder 2: Talk to Yourself Differently Optimism Builder 3: See Meaning in Your Work Optimism Builder 4: Care for Yourself and Others "Think Smart" Summary Part 2: "Be Smart" Strategies The Three Keys Strategy 1: Social Skills Social Skill Builder 1: Expand Your Emotional Vocabulary Social Skill Builder 2: Improve Your Listening Skills Social Skill Builder 3: Adapt to the Communication Needs of Others Strategy 2: Emotional Control Emotional Controller 1: Keep Your Brain Engaged Emotional Controller 2: Prepare a Script to Handle Angry People Emotional Controller 3: Confront Negators Emotional Controller 4: Build Up Your Energy Strategy 3: Flexibility Flexibility Enhancer 1: Use Your Energy Wisely Flexibility Enhancer 2: Change Yourself Flexibility Enhancer 3: Focus on Positives Flexibility Enhancer 4: Explore Options to Solve Problems "Be Smart" Summary Part 3: "Work Smart" Strategies Six Strategies for Smart Organizations Strategy 1: Practice Organizational Self-Awareness Strategy 2: Develop Social Skills Social Skills Builder 1: Use "Emotions-On" Training Social Skills Builder 2: Have a Positive Relationship with the Learner Social Skills Builder 3: Connect Learning to Doing Strategy 3: Foster Optimism Optimism Raiser 1: Connect the Present to the Future Optimism Raiser 2: Assess Level of Optimism versus Pessimism Strategy 4: Encourage Flexibility and Problem Solving Flexibility Skill Builder 1: Imagine the Future Flexibility Skill Builder 2: Use Problem Solving Guidelines Strategy 5: Model and Encourage Emotional Control Emotional Controller 1: Foster Civility Emotional Controller 2: Develop Civil Guidelines Strategy 6: Support Teamwork High-Performance Team Builder 1: Harmonize Input High-Performance Team Builder 2: Raise Passion High-Performance Team Builder 3: Build Energy at Team Meetings "Work Smart" Summary Recommended Reading