Synopses & Reviews
Is your organization rapidly accumulating more information than you know how to manage? This book helps you create an enterprise search solution based on more than just technology. Author Martin White shows you how to plan and implement a managed search environment that meets the needs of your business and your employees. Learn why its vital to have a dedicated staff manage your search technology and support your users.
In one survey, 93% of executives said their organization is losing revenue because theyre not fully able to use the information they collect. With this book, business managers, IT managers, and information professionals can maximize the value of corporate information and data assets.
- Use 12 critical factors to gauge your organizations search needs
- Learn how to make a business case for search
- Research your user requirements and evaluate your current search solution
- Create a support team with technical skills and organizational knowledge to manage your solution
- Set quality guidelines for organizational content and metadata
- Get an overview of open source and commercial search technology
- Choose an application based on your requirements, not for its features
- Make mobile and location-independent search part of your solution
Organizations are rapidly accumulating more information than they know how to manage. Enterprise search dates back two decades but has a small installed base, and few managers have experienced what it takes to select, install, and implement search applications. This book shows how to identify requirements, evaluate commercial and open-source solutions, and install, tune, and support software. The final chapter will explore how search is becoming the heart of many applications, providing unified access to structured and unstructured information.
About the Author
Martin White is an intranet and information management strategy consultant, running Intranet Focus Ltd since 1999. He has been Visiting Professor at the Department of Information Studies, (now renamed the iSchool) at the University of Sheffield, and was elected a Fellow of the Royal Society of Chemistry in 2006 for his work in information management for the pharmaceutical industry.
Table of Contents
Preface; How to Use This Book; Safari® Books Online; How to Contact Us; Acknowledgments; Chapter 1: Searching the Enterprise; 1.1 Every Day Is a Decision Day; 1.2 Information as a Corporate Asset; Chapter 2: Enterprise Search Is Difficult; 2.1 A Day at the Office; 2.2 A Short History of Search; 2.3 A Short History of Information Retrieval; 2.4 Recall, Precision, and Relevance; 2.5 Why Can't Our Search Be Like Google?; 2.6 With Web Search You Have Options; 2.7 Information Quality; 2.8 Language; 2.9 Summary; 2.10 Further Reading; Chapter 3: Defining User Requirements; 3.1 Information Seeking Models; 3.2 Another Search Engine! Why?; 3.3 User Requirements and User Satisfaction; 3.4 Climate Surveys; 3.5 Diaries; 3.6 Focus Groups; 3.7 Help Desk Calls; 3.8 Microsoft Product Description Cards; 3.9 Personas; 3.10 Team Meetings; 3.11 Usability Tests; 3.12 Use Cases; 3.13 User Interviews; 3.14 User Surveys; 3.15 Search Benchmarking; 3.16 Search Logs; 3.17 Stories; 3.18 User Feedback; 3.19 Writing the User Requirements Report; 3.20 Summary; 3.21 Further Reading; Chapter 4: Planning for Search; 4.1 Making a Business Case; 4.2 Invest in Skills Before Software; 4.3 Search Support Team; 4.4 Stakeholder Analysis; 4.5 Business Impact; 4.6 Search Owner; 4.7 Content; 4.8 Technology; 4.9 Infrastructure; 4.10 Disaster Recovery; 4.11 Security; 4.12 Performance; 4.13 Metadata and Taxonomies; 4.14 Help Desk; 4.15 Usability; 4.16 Training and Support; 4.17 Risks; 4.18 Web Site Search; 4.19 Summary; 4.20 Further reading; Chapter 5: Search Technology Part 1; 5.1 Content Gathering; 5.2 Connectors; 5.3 Document Filters and Language Identification; 5.4 Parsing and Tokenising; 5.5 Stop Words; 5.6 Stemming and Lemmatization; 5.7 Dates; 5.8 Phrases; 5.9 Processing Pipeline; 5.10 Building and Managing the Index; 5.11 Security and ACLs; 5.12 Query Management; 5.13 Spell Checking; 5.14 Retrieval Models; 5.15 Ranking; 5.16 Summarization; 5.17 Document Thumbnails; 5.18 Summary; 5.19 Further Reading; Chapter 6: Search Technology Part 2; 6.1 Entity Extraction; 6.2 People Search; 6.3 Federated Search; 6.4 Duplicate and Similar Documents; 6.5 Mobile Search; 6.6 Faceted Search; 6.7 Multilingual Search; 6.8 Search-Based Applications; 6.9 Semantic Search; 6.10 Social Search; 6.11 Text Mining and Sentiment Analysis; 6.12 Summary; 6.13 Further Reading; Chapter 7: The Business of Search; 7.1 Industry Structure; 7.2 Independent Search Vendors; 7.3 Open Source Search Software; 7.4 Google and Search Appliances; 7.5 Microsoft SharePoint; 7.6 Specialized Search Components; 7.7 Cloud-Based Search; 7.8 OEM Applications; 7.9 Systems Integrators; 7.10 e-Discovery; 7.11 Summary; 7.12 Further Reading; Chapter 8: Specification and Selection; 8.1 The Project Teams; 8.2 The Global Dimension; 8.3 Risk Management; 8.4 Project Schedule; 8.5 Writing the Specification; 8.6 Functional Specification; 8.7 Questions for the Vendors; 8.8 Building the Vendor Short List; 8.9 Using a Consultant; 8.10 Using a Implementation Partner; 8.11 Open Source Software Procurement; 8.12 The Best of Both Worlds?; 8.13 Proof of Concept; 8.14 Contract Negotiation; 8.15 Summary; 8.16 Further Reading; Chapter 9: Installation and Implementation; 9.1 Project Management; 9.2 Customer Responsibilities; 9.3 Implementation Schedule; 9.4 Knowledge Transfer; 9.5 The Show Stoppers; 9.6 Get Indexing!; 9.7 User Interface Design; 9.8 Usability and Accessibility Testing; 9.9 Disaster Recovery Tests; 9.10 Help Desk; 9.11 Metadata Management; 9.12 Communications Plan; 9.13 Summary; 9.14 Further Reading; Chapter 10: Managing Search; 10.1 Search Support Team Roles; 10.2 Supporting Global Enterprise Search; 10.3 Creating a Centre of Search Excellence; 10.4 Search Team Skills; 10.5 Help Desk Management; 10.6 Security and Compliance; 10.7 Search Liaison Specialists; 10.8 Reporting Lines; 10.9 Test Searches; 10.10 Best Bets; 10.11 Usability Tests; 10.12 Search Logs; 10.13 Feedback Forms; 10.14 Training and Support; 10.15 Establishing Good Communications; 10.16 Summary; 10.17 Further Reading; Chapter 11: A Future for Search; 11.1 1. The Petabyte Challenge; 11.2 2. Industry Consolidation and Expansion; 11.3 3. The Impact of Microsoft SharePoint; 11.4 4. Big Data and Text Analytics; 11.5 5. Business Intelligence and Unified Information Access; 11.6 6. Mobile Search; 11.7 7. Cross-Session Search; 11.8 8. Social Search; 11.9 9. Federated Search; 11.10 10. Developments in Information Retrieval; 11.11 11. Enterprise Search Professionals; 11.12 12. The Digital Workplace; 11.13 13. Does 'enterprise search' Have a Future?; 11.14 Further Reading; Chapter 12: Critical Success Factors; Resources; Enterprise Search - A Reading List; Enterprise Search - Blogs; Further Reading; Vendor List; Glossary;