Synopses & Reviews
The proven four-step method for improving communicationand managing conflict in any healthcare setting
A Doody's Core Title for 2015
The Exchange Strategy for Managing Conflict in Health Care delivers a wealth of strategiesand techniques for structuring conversations about conflicts and issues in groups large and small.
-A fresh, clear-eyed view of how to approach conflict in the American healthcare system . . . shows how direct, immediate, tactful, and open communication will greatly improve any workplace setting.- -- KATHLEEN SELLICK, President and CEO, Rady Children's Hospital
-Having worked in large hospital systems for many years, I wish I had known these skills and techniques when I supervised nurses and coordinated teams.- -- KIM PHILLIPS, MSN, RN, CFCN, Nurse's Touch, Inc.
-During the past 12 months, over 450 managers and supervisors on my team at Sanford Health have gone through this training, and it works - -- EVAN BURKETT, Chief Human Resources Officer, Sanford Health
-The strategy and skills laid out in this book . . . are truly effective. Ignore this at your peril.- -- DR. SAMUEL B. HO, Chief, Gastroenterology Section, Veterans Affairs San Diego Healthcare System, Professor of Medicine, University of California, San Diego