Synopses & Reviews
Guide your students from the classroom to success in today's social service setting with the step-by-step practical skills found in this outstanding case management text/workbook. Summers' FUNDAMENTALS OF CASE MANAGEMENT PRACTICE: SKILLS FOR THE HUMAN SERVICES, Third Edition, focuses on what's most important for students to consider, document, and pass along within each step of the human service process. Students leave your course equipped with the basic skills and abilities to make good decisions and contribute to meaningful discussions in a professional setting. Text chapters walk through each step of the case management process--from intake through termination. This edition addresses additional diversity issues with more examples and practice scenarios. Numerous realistic exercises, drawn from the author's more than 20 years of experience and from the first-hand experiences of other active professionals, expose your students to a broad range of realistic circumstances and difficulties. Actual agency forms throughout the text/workbook give your students frequent opportunities to compile and work with information as they manage cases and prepare client files. This textbook will remain a useful reference for your students well after the classroom experience. For additional support and reference, the author's FUNDAMENTALS FOR PRACTICE WITH HIGH RISK POPULATIONS contains information on specific high risk populations, such as survivors of rape and violence, those with drug and alcohol dependence, individuals with mental illness, and more. Together, these texts empower your students to move competently into a professional setting.
Review
"It's a helpful tool to introduce and walk students through the case management process. The concepts are easy to understand and students can continue to refer back to it after the course has ended."
Review
"Great tool that provides the guidelines for our case management outcome measure. Also covers all relevant topics students will experience in the field and provides real life cases for discussion and student role plays."
Review
"I like that it is practice/skill based, providing students with concrete information that they can apply to practice situations rather than descriptive of case management with different target populations . . . "
Synopsis
This text/workbook is a step-by-step guide through the case management process, from intake and assessment to referrals and termination. The 4th edition focuses on what is most important for you to consider, document, and pass along in each step of the human services process. Chapters walk through each step of the case management process, while realistic exercises drawn from active professionals expose true-to-life circumstances and difficulties.
About the Author
Nancy Summers is Department Chair of the Human Service Program at HarrisburgArea Community College and works as a consultant training mental health professionals. Summers has been a director of public education for mental health systems throughout her years in the profession. She remains in active contact with actual case managers and staff at organizations, such as the SAMHSA, to ensure the information she presents is as current as possible. Summers has also published a book with Brooks/Cole about case management for high-risk populations.
Table of Contents
Section 1: FOUNDATIONS FOR BEST PRACTICE IN CASE MANAGEMENT. 1. Ethics and Other Professional Responsibilities for Human Service Workers. 2. Case Management: Definition and Responsibilities. 3. Applying the Ecological Model: A Theoretical Foundation for Human Services. Section 2: USEFUL CLARIFICATIONS AND ATTITUDES. 4. Cultural Competence. 5. Attitudes and Boundaries. 6. Clarifying Who Owns the Problem. Section 3: EFFECTIVE COMMUNICATION. 7. Identifying Good Responses and Poor Responses. 8. Listening and Responding. 9. Asking Questions. 10. Bringing Up Difficult Issues. 11. Addressing and Disarming Anger. 12. The Effective Combination of Skills. 13. Putting It All Together. Section 4: MEETING CLIENTS AND ASSESSING THEIR STRENGTHS AND NEEDS. 14. Documenting Initial Inquiries. 15. The First Interview. 16. Social Histories and Assessment Forms. 17. Using the DSM. 18. The Mental Status Examination. 19. Receiving and Releasing Information. 20. Planning for Meaningful Change. Section 5: DEVELOPING A PLAN WITH THE CLIENT. 21. Developing a Service Plan at the Case Management Unit. 22. Preparing for a Service Planning Conference or Disposition Planning Meeting. 23. Making the Referral and Assembling the Record. 24. Documentation and Recording. Section 6: MONITORING SERVICES AND FOLLOWING THE CLIENT. 25. Monitoring the Services or Treatment. 26. Developing Goals and Objectives at the Provider Agency. 27. Terminating the Case. 28. Taking Care of Yourself. Appendix: Wildwood Case Management Unit Forms. Reference. Index.