Synopses & Reviews
andldquo;This book is a necessity .and#160;.and#160;. Read it.andrdquo; andmdash;Leymah Gbowee, 2011 Nobel Peace Prize laureate and Liberian peace activist and#160;
andldquo;Innovative and practical.andrdquo; andmdash;Lawrence Susskind, cofounder, Program on Negotiation, Harvard Law School
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Every workplace is a minefield of conflict, and all office tension is shaped by power. This book teaches you to identify the nature of a conflict, determine your power position relative to anyone opposing you, and to use the best strategy for achieving your goals. These strategies are equally effective for executives, managers and their direct reports, consultants and attorneysandmdash;anyone who has ever had a disagreement with someone in their organization. Packed with helpful self-assessment exercises and action plans,and#160;Making Conflict Workand#160;gives you the tools you need to achieve greater satisfaction and success.
andldquo;Navigating conflict effectively is an essential component of leadership.and#160;Making Conflict Workand#160;illustrates when to compromise and when to continue driving forward.andrdquo; andmdash;Honorable David N. Dinkins, 106th mayor of the City of New York
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andldquo;An excellent workbook-like guide.andrdquo; andmdash;Booklist,and#160;starred review
Review
andquot;An excellent workbook-like guide.and#39;andquot;
andmdash;Booklist, STARRED review
andquot;A practical guide to redirecting energies from conflict toward the achievement of goals. Grounded in more than 15 years of research, Coleman and Fergusonandrsquo;s findings offer insight into the strategies and skills necessary for managing work disputes and show how to make conflict work for you instead of against you...Full of valuable advice, this book will help readers develop better strategies for workplace disagreements.andquot;
andmdash;Publishers Weekly
andquot;Coleman and Ferguson have done something remarkable: theyandrsquo;ve written an evidence-based book on the complex topic of conflict and made it easy to read, easy to understand and, best of all, easy to use. A genuine winner.andquot;
andmdash;Robert B. Cialdini, author, Influence: The Psychology of Persuasion
andquot;Navigating conflict effectively is an essential component of leadership. Making Conflict Work illustrates when to compromise and when to continue driving forward.andquot;
andmdash;Honorable David N. Dinkins, 106th Mayor of the City of New York
andquot;This book is a necessity. As someone who has navigated the traps of power and conflict across the globe, it is refreshing to find a book that calls it what it is, and offers useful advice on turning traps into prospects for change. Read it.andquot;
andmdash;Leymah Gbowee, 2011 Nobel Peace Prize Laureate and Liberian peace activist
andquot;Making Conflict Work gives us a way to think about how we deal with conflict in hierarchical organizations. Especially helpful are the chapters that link conflict intelligenceandmdash;how we routinely deal with conflictandmdash;to actionable strategies.andquot;
andmdash;Deborah M. Kolb, professor emerita, Simmons College Graduate School of Management
andquot;Through a superb balance of interviews, case studies, and evidence-based insights, the authors provide valuable lessons on how leaders can manage conflict.andquot;
andmdash;Steve Cohen, executive director, The Earth Institute, Columbia University
andquot;An innovative and practical look at how to navigate everyday disagreements to reach your goals, serving up examples of best practice drawn from the authorsandrsquo; decades of experience helping others cope with conflict, power and change.andquot;
andmdash;Larry Susskind, cofounder, Program on Negotiation at Harvard Law School
andquot;Managers who try to suppress conflict not only make things worse, but also stifle opportunities for creative problem-solving. Making Conflict Work should be essential reading for all managers.andquot;
andmdash;Michael Wheeler, retired professor, Harvard Business School; author, The Art of Negotiation
andldquo;How to manage conflict when there are differences in power has always been a tricky problem. Coleman and Ferguson bring coherence and highly constructive advice to dealing with these situations.andrdquo;
andmdash;Roy J Lewicki, Max M. Fisher College of Business, The Ohio State University
andldquo;Both intriguing and useful, Making Conflict Work invites readers to move beyond their comfort zones into new territories where personal responsibility makes the difference.andrdquo;
andmdash;Dr. Andrea Bartoli, School of Diplomacy and International Diplomacy, Seton Hall University
andldquo;Conflict is part of our lives and cannot be suppressed. This book provides the tools to manage it.andrdquo;
andmdash;Jean-Marie Guandeacute;henno, former Under-Secretary-General for Peace-Keeping Operations at the United Nations
andldquo;Unless you live in a cave and interact with no one, you need to read this book. Conflict is an inherent part of human society. Making Conflict Work turns it from a problem into an opportunity.andquot;
andmdash;Zainab Salbi, Women for Women International; author, Between Two Worlds
andldquo;Coleman and Ferguson transform the world of conflict management with Making Conflict Work.and#160; By exploring the interaction of power and conflict, they open new insights into the causes and possible resolutions of conflict in organizational settings.and#160; This rich offering provides leaders and practitioners with highly practical tactics and techniques to address the inevitable conflicts they will face.andrdquo;
andmdash;Craig E. Runde, Center for Conflict Dynamics; author, Becoming a Conflict Competent Leader
andldquo;Conflict is unavoidable, but the self-defeating strategies and limiting tactics we often turn to are avoidable. This wonderfully practical guide will expand your mindset and repertoire of skills, enabling you to turn conflict on its head and make it work for youandmdash;instead of against you.andrdquo;
andmdash;Rob Kaiser, author, The Versatile Leader: Make the Most of Your Strengths Without Overdoing It
andldquo;Managing conflict is a critical skill for career progression. For women in leadership, getting it wrong can make them look too weak, or too aggressive. This innovative book adds a new level to the discussion: the role of power.and#160; I specifically like the lists of pragmatic tactics for addressing conflict in a power structure such as between a boss and a subordinate.andrdquo;
andmdash;Wanda T. Wallace , author, Reaching the Top: Five Factors that Affect the Careers and Retention of Senior Women Leaders
andldquo;Leadership puts you in position to make decisions.and#160; Having served in the Navy and the corporate world, I found Making Conflict Work to be the best book Iandrsquo;ve read on navigating conflict up and down the organization, key to making the best decision possible.andrdquo;
andmdash;Captain John E. Cole USN (RET), former chief of staff, Commander Navy Reserve Forces Command
andldquo;In an age when global and geopolitical tensions grab headlines, many of the most complex conflicts still occur in the battle of the boardroom and warfare of the workplace. Making Conflict Work provides critical strategies and tactics to transform even the most besieged organization. From practical self-assessments to cautionary reminders of the consequences of misusing each strategy, Coleman and Ferguson lay out a user-friendly framework to navigate the minefields of corporate politics and power.andrdquo;
andmdash;Johnston S. Barkat, Assistant Secretary-General, Ombudsman and Mediation Services, United Nations
andldquo;Differences of opinion are the root of innovation. Conflict is thus inevitable, and power is necessary andndash;andndash; we need it to reach our goals. Making Conflict Work links these two fundamental dimensions of human interaction, pointing the way toward constructive achievement by individuals and organizations.andrdquo;
andmdash;Pierre Naquet, prandeacute;sident, European Institute for Workplace Dynamics
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Synopsis
The key text on problem-solving negotiation-updated and revised Getting to Yes has helped millions of people learn a better way to negotiate. One of the primary business texts of the modern era, it is based on the work of the Harvard Negotiation Project, a group that deals with all levels of negotiation and conflict resolution.
Getting to Yes offers a proven, step-by-step strategy for coming to mutually acceptable agreements in every sort of conflict. Thoroughly updated and revised, it offers readers a straight- forward, universally applicable method for negotiating personal and professional disputes without getting angry-or getting taken.
Synopsis
The key text on problem-solving negotiation-updated and revised Since its original publication nearly thirty years ago, Getting to Yes has helped millions of people learn a better way to negotiate. One of the primary business texts of the modern era, it is based on the work of the Harvard Negotiation Project, a group that deals with all levels of negotiation and conflict resolution. Getting to Yes offers a proven, step-by-step strategy for coming to mutually acceptable agreements in every sort of conflict. Thoroughly updated and revised, it offers readers a straight- forward, universally applicable method for negotiating personal and professional disputes without getting angry-or getting taken.
Synopsis
A New York Times bestselling author reveals how to find the right words for every situation Whether you are making a budget request, interviewing for a job, ending a relationship, or talking to children about divorce, the crux of success in those and other crucial situations is planned, effective communication. And yet, it is the tool people most often fail to use. In Perfecting Your Pitch, expert consultant and negotiator Ronald M. Shapiro presents his system of scripting, outlined efficiently as the Three Ds: Draft, Devils Advocate, Deliver.
Using real-life examples, Shapiro walks readers step-by-step through the process of creating an effective message, preparing for counterarguments, and delivering the results with confidence and grace across a broad range of situations. He also provides an excellent menu of stories and model scripts for communication challenges affecting business, family, friends and consumers.
Reaching out to readers of Difficult Conversations and Getting to Yes, Perfecting Your Pitch introduces a simple but powerful system we can all use for great results.
Synopsis
A practical guide to navigating workplace conflicts by better understanding the power dynamics at play in every interaction
Synopsis
A practical guide to navigating workplace conflicts by better understanding the power dynamics at play in every interaction Conflicts at work are as inevitable as they are frustrating. In Making Conflict Work, Peter Coleman and Robert Fergusonand#8217;s leading expertsand#160;in the field of conflict resolution address the key role of powerand#160;in workplace tension. Whether youand#8217;re butting heads with your boss or addressing a direct reportand#8217;s complaint, your relative position of power affects how you approach conflict.
Coleman and Ferguson explain how power dynamics function, with step-by-step guidance to determining your standing in a conflict and identifying and applying the strategies that will lead to the best resolution. Drawing on the authorsand#8217; years of research and consulting experience, the book gives readers effective strategies for negotiating disputes at all levels of an organization.
Making Conflict Work includes self-assessment exercises and action plans to guide managers, mediators, consultants, and attorneys through any conflict. This powerful approach can turn workplace tensions into catalysts for creativity, innovation, and meaningful change.
About the Author
PETER COLEMAN is a professor of psychology and education at Teachers College and the Earth Institute at Columbia University and the director of Columbiaandrsquo;s International Center for Cooperation and Conflict Resolution. He is also a New York State certified mediator and experienced consultant whose clients include IBM, Citibank, the United Nations, the World Bank, and the U.S. State Department. ROBERT FERGUSON is a psychologist and executive coach who has provided consulting, conflict resolution, mediation, and leadership training toandnbsp;organizations including Credit Suisse USA, Merrill Lynch, Ahlstrom, Kennametal, KBI Biopharma, and Aegon.
Table of Contents
and#160; Introductionand#160;ix
and#160;1.and#160;The Nature of Power and Conflictand#160;1
and#160;2.and#160;Power-Conflict Trapsand#160;17
and#160;3.and#160;Conflict Intelligenceand#160;37
and#160;4.and#160;Pragmatic Benevolenceand#160;55
and#160;5.and#160;Cultivated Supportand#160;86
and#160;6.and#160;Constructive Dominanceand#160;114
and#160;7.and#160;Strategic Appeasementand#160;141
and#160;8.and#160;Selective Autonomyand#160;167
and#160;9.and#160;Effective Adaptivityand#160;192
and#160;10.and#160;Principled Revolutionand#160;221
and#160;and#160;Conclusionand#160;246
and#160;and#160;Acknowledgmentsand#160;253
and#160;and#160;Appendixand#160;255
and#160;and#160;Notesand#160;261
and#160;and#160;Indexand#160;271