Synopses & Reviews
With a look into the costs, and a look into the future, supplemented with the most comprehensive bibliography available on the topic, Going Live is a one-stop resource for getting started in digital reference services.
Includes bibliographical references (p. 157-176) and index.
Table of Contents
Reference : the first one hundred years -- Getting started : designing virtual reference systems -- Managing virtual reference services -- Marketing virtual reference services -- Where do we go from here?