Synopses & Reviews
Praise for Healthcare Business Intelligence
"If you are leading a healthcare business intelligence initiative, you will want this book. If you are new to healthcare business intelligence management, then you need this book. Laura has packed it full of essential information that combines her deep expertise, her wide-ranging experience, and highly useful templates, all wrapped in her conversational style that makes it an easy, satisfying read."
Analytics Practice Director, Cipe Consulting Group, LLC
Author of Business Intelligence and Analytics for Healthcare Organizations
"Many of today's healthcare systems are characterized by unsustainable healthcare inflation and uneven quality and safety. However, a powerful answer to these challenges is the effective use of healthcare business intelligence. Laura Madsen provides a practical and comprehensive resource for both IT professionals and senior executives to guide the creation and operation of a successful BI organization."
Daniel B. McLaughlin
Director, Center for Health and Medical Affairs
Opus College of Business
University of St. Thomas, Minneapolis, MN
"Healthcare Business Intelligence will be an essential resource for BI practitioners and healthcare leaders alike. This outstanding book provides in-depth coverage of fundamental healthcare BI topics ranging from technology and data models to building effective analytics teams. Laura's extensive experience in the field infuses the solid technical content in this book with practical examples and lessons learned that enable the reader to appreciate and understand the many components and nuances of effective business intelligence. Healthcare organizations will benefit from this book by maximizing the potential of BI and ultimately achieving more effective, efficient, and safer delivery of healthcare services."
Trevor Strome, MSc, PMP Informatics and Process Improvement Lead, Winnipeg Health Authority Emergency Program Assistant Professor, Department of Emergency Medicine, Faculty of Medicine, University of Manitoba
Founder and Editor of HealthcareAnalytics.info
"Our country's aspirations to reduce the costs of healthcare without undermining quality of care ultimately revolve around the industry's ability to share, integrate, and analyze information. Laura Madsen has done a masterful job making the case for why healthcare providers and payors should invest money in business intelligence and provides practical advice about how to build a business intelligence competency that pays handsome dividends."
Principal, BI Leader Consulting
This book will be constructed as a guidebook for healthcare organizations that are attempting BI/DW. It will address the primary functions of a business intelligence capability and how BI can ease the increasing regulatory reporting pressures on all healthcare organizations. Also included will be tables, checklists and a few forms. Tenative chapter contents: Chapter 1: What is Healthcare BI? Chapter 2: The Five Disciplines of Business Intelligence Chapter 3: The Importance of ETL Chapter 4: Starting with Data Governance Chapter 5: Creating a BI team Chapter 6: Data Modeling for Healthcare Chapter 7: Gaining Support for your BI program Chapter 8: Ensuring good User Adoption Chapter 9: Marketing Your BI Program Chapter 10: Maintaining Your BI Program
Solid business intelligence guidance uniquely designed for healthcare organizations
Increasing regulatory pressures on healthcare organizations have created a national conversation on data, reporting and analytics in healthcare. Behind the scenes, business intelligence (BI) and data warehousing (DW) capabilities are key drivers that empower these functions. Healthcare Business Intelligence is designed as a guidebook for healthcare organizations dipping their toes into the areas of business intelligence and data warehousing. This volume is essential in how a BI capability can ease the increasing regulatory reporting pressures on all healthcare organizations.
- Explores the five tenets of healthcare business intelligence
- Offers tips for creating a BI team
- Identifies what healthcare organizations should focus on first
- Shows you how to gain support for your BI program
- Provides tools and techniques that will jump start your BI Program
- Explains how to market and maintain your BI Program
The risk associated with doing BI/DW wrong is high, and failures are well documented. Healthcare Business Intelligence helps you get it right, with expert guidance on getting your BI program started and successfully keep it going.
Healthcare, probably more than any other industry, has everything to gain from moving to modern data reporting and analytics systems. Which is why it is so surprising that, on the whole, the industry has been so slow to adopt the business intelligence (BI) programs and data warehousing (DW) systems that drive such functions. In part, this has to do with a lack of knowledge among healthcare business leaders about how a BI program can benefit their organizations and what is involved in building and maintaining one. Written by an author at the forefront of the healthcare BI revolution, Healthcare Business Intelligence
fills that knowledge gap.
Not a technical manual or data modeling guide, this book was written for CIOs, IT managers, and other business professionals who want to know more about BI, specifically within a healthcare context. It tells you how to present a strong business case for BI, as well as how to plan, budget, build, and maintain a BI program. And, as no two healthcare organizations are the same, it offers priceless pointers on how to shape a BI program to your organization's unique information needs, data resources, and culture.
Based upon author Laura Madsen's extensive experience modeling BI programs for healthcare institutions and with numerous real-life case studies illustrating the advantages of a well-designed BI program (and the disadvantages of a poorly designed one), this book fills you in on:
- The crucial 5 tenets of healthcare business intelligence
- How to assess your organization's preparedness to adopt BI
- How to build an effective BI team
- The risks associated with getting BI/DW wrong and how to minimize them
- Tools and techniques for jump-starting your BI program
- Developing an effective BI lexicon for use in your organization
Along with a companion website featuring a variety of tools, Healthcare Business Intelligence is an invaluable source of timely information. It offers expert advice, guidance, and powerful tools for healthcare companies that would like to bring their information systems into the new millennium.
About the Author
LAURA B. MADSEN, MS, is founder of the Healthcare Business Intelligence Summit and international keynote speaker on healthcare BI. She brings more than a decade of experience in BI and data warehousing for healthcare. Laura leads the Healthcare Practice for Lancet, a leading BI consulting firm headquartered in Minneapolis, Minnesota. At Lancet, she spearheads strategy and product development for the healthcare sector and works with key accounts across the country in the provider, payer, and healthcare manufacturing markets. Prior to joining Lancet, Laura held senior positions with several leading healthcare companies, including UnitedHealth Group. Her responsibilities included leading an enterprise BI project from pre-concept to execution, managing a commercially available suite of BI tools, and advising both business and IT leaders on effective healthcare BI practices.
Table of Contents
Chapter 1 Business Intelligence: An Introduction
What BI isn’t
Do you need BI?
Healthcare Information Environment
Chapter 2 The Tenets of Healthcare BI
Leadership and Sponsorship
Technology and Architecture
Chapter 3 Data Quality
Data Quality Implications for Healthcare
Chapter 4 Leadership & Sponsorship
Leading a BI Initiative
Why Sponsorship is Critical
Chapter 5 Technology and Architecture
The ‘Abilities’: Scalability, Usability, Repeatability, Flexibility
Chapter 6 Providing Value
Creating a BI Team
The BI User Persona Continuum
Six steps to providing value
Chapter 7 Gauging Your Readiness for BI
Proceed with Caution
The Go Stage
Chapter 8 Future Trends in Healthcare BI
Web 2.0 and Social Media
Mobile Technologies for Healthcare BI
Analytics: More than a buzzword
Creating a data-driven organization
Big Data and why it matters
To the Cloud!
Chapter 9 Putting it all together
Get Some Support
Projects with Value
Technology and Architecture Gaps
Marketing the Program
Manage the Inaugural Effort
Build supporting processes and infrastructure
Train and Deploy
Operationalize the BI Function
KPIs for Healthcare
Departing Thoughts on Healthcare BI
Appendix A Data Governance Policies & Procedures
Appendix B Business Intelligence Reporting Tool: Request for Information
Appendix C Business Intelligence Roadmap Template
Appendix D Business Intelligence Marketing Plan Template
Appendix E Status Report Template
About the Author