Synopses & Reviews
Accomplished author and national speaker, Andrew DuBrin brings his expertise of Human Relations and Business Psychology to this ninth edition. Today’s work environment continues to demand more and more from workers. Balancing work and home, time management, cultural differences among workers, team skills, customer service, job search, career management, and effective leadership skillsare just some of the area where readers need guidance before entering the workplace. In this book, basic concepts are introduced to enhance understanding of key topics then, skill-building suggestions, exercises, and cases are presented that are crafted to improve the interpersonal skills related to each topic. Skill-building activities and self-assessment exercises include role plays and gives reader hands-on opportunities for developing practical human relations skills. Meets federal skills for Interpersonal Training and provides information and exercises that directly support components of five of the eight requirements. Ensures that readers will be able to use resources, interpersonal skills, information, systems, and technology; and will be proficient in basic skills (e.g., reading, writing, and arithmetic), thinking skills (e.g., thinking creatively), and personal qualities. Ideal for those just entering the workforce or for those who would like to improve their interpersonal skills at the workplace.
Accomplished author and national speaker, Andrew DuBrin brings his expertise of Human Relations and Business Psychology to this exciting tenth edition. Focusing on today’s work environment, the book takes a two-pronged approach that improves interpersonal skills by first presenting basic concepts and then by featuring a heavy component of skill development and self-assessment. KEY FEATURES: This edition features a new chapter on self-esteem, current research on emotional and social intelligence and fresh cases, exercises and skill builders that prepare students for today’s business environment.
About the Author
ABOUT THE AUTHOR
An accomplished author, Andrew J. DuBrin, Ph.D., brings to his work years of research experience in human relations and business psychology. His research has been reported in Entrepreneur, Psychology Today, the Wall Street Journal, Fortune Small Biz, and over 100 national magazines and local newspapers. An active speaker, Dr. DuBrin has appeared as a guest on over 350 radio and television shows. He has published numerous articles, textbooks, and well-publicized professional books. Dr. DuBrin received his Ph.D. from Michigan State University and is currently teaching leadership, organizational behavior, and career management at Rochester Institute of Technology.
Table of Contents
Chapter 1 A Framework for Interpersonal Skill Development
Chapter 2 Understanding Individual Differences
Chapter 3 Interpersonal Communications
Chapter 4 Developing Teamwork Skills
Chapter 5 Group Problem Solving and Decision Making
Chapter 6 Cross-Cultural Relations and Diversity
Chapter 7 Resolving Conflicts with Others
Chapter 8 Becoming and Effective Leader
Chapter 9 Motivating Others
Chapter 10 Helping Others Develop and Grow
Chapter 11 Positive Political Skills
Chapter 12 Customer Satisfactions Skills
Chapter 13 Enhancing Ethical Behavior
Chapter 14 Stress Management and Personal Productivity
Chapter 15 Job Search and Career Management Skills