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Capturing the flavor and breadth of the industry, Introduction to Hospitality Management, Fourth Edition, explores all aspects of the field including: travel and tourism; lodging; foodservice; meetings, conventions and expositions; and leisure and recreation. Devoting six chapters to management, the text focuses on hospitality and management and uses first-person accounts, corporate profiles and industry morsels to foster a student’s appreciation for the field. Throughout, author John R. Walker invites students to share this industry’s unique enthusiasm and passion. The text is organized into five sections: the hospitality industry and tourism; lodging; restaurants, managed services, and beverages; recreation, theme parks, clubs, and gaming entertainment; and assemblies and event management. Each section includes insight from industry professionals, contains up-to-date information on career opportunities, and includes many examples illuminating current industry trends and realities. Extensively revised and updated, this edition contains new photos, new page layouts, and new coverage on topics ranging from sustainability to globalization
Table of Contents
Table of Contents
PART I: THE HOSPITALITY INDUSTRY AND TOURISM
1. Welcome to the Hospitality Industry
PART II: LODGING
3. The Hotel Business
4. Rooms Division Operations
5. Food and Beverage Operations
PART III: RESTAURANTS, MANAGER SERVICES AND BEVERAGES
6. Restaurant Business
7. Restaurant Operations
8. Managed Services
PART IV: RECREATION, THEME PARKS, CLUBS AND GAMING ENTERTAINMENT
10. Recreation, Theme Parks and Clubs
11. Gaming Entertainment
PART V: ASSEMBLIES AND EVENT MANAGEMENT
12. Meetings, Conventions, Expositions
13. Special Events
PART VI: MANAGERIAL AREAS OF THE HOSPITALITY INDUSTRY
14. Leadership and Management
17. Communicating and Decision-Making
18. Human Resources and Motivation