Synopses & Reviews
"
Without a doubt, this is the best book ever written on telecom management. If you're in it, you must have this book."Harry Newton
Teleconnect Library
An ideal companion to The Irwin Handbook of Telecommunications
The Only Book to Provide Managers In Any Business with Updated Information and Solutions for Today's Telecommunications Systems
The Irwin Handbook of Telecommunications Management is renowned for covering every important telecommunications system management issue. Now comprehensively revised and updated for an increasingly complex telecommunications field, this classic resource provides hands-on techniques for understanding today's major technological changesand incorporating them into your organization's overall telecom strategy.
Topics new to this edition include:
Techniques to integrate automatic call distribution equipment with the Internet The emergence of competitive local exchange carriers (CLECs) * The difference between incumbent and competitive LECs * Internet service providers (ISPs) and how to evaluate and select them * New technologies that allows employees to work from home * Server and e-mail management * Frame relay and intranet or virtual private network selection and management * Internetworking equipment and services * Firewall and router selection and management * Management of data network bandwidthThe Irwin Handbook of Telecommunications Management contains many practical tools that you can use on the job. To make them more useful, computer versions are available to purchasers of this book through a special, dedicated Website. Download cost models in spreadsheet form and use them by inserting your own values. For call center load and trunking calculations, a program is included that can be run on any Windows computer.
In this era of rapid technological changefrom the Internet's ability to add value at every level of business to the critical decisions that must be made on whether or not to converge voice and data at the network levelonly one book provides invaluable reference material and information for every aspect of telecommunications. That book is The Irwin Handbook of Telecommunications Management, Third Edition. A vital resource for anyone involved in the telecommunications business, it covers the entire spectrum of 21st century telecommunications.
Organized into five sections, The Irwin Handbook of Telecommunications Management makes every important aspect of managing a telecommunications system easy to locate, understand, and implement:
- Part I is a comprehensive overview of telecommunications management, addressing issues including the Telecommunications Act of 1996, current and long-range planning, feasibility analysis, and forecasting.
- Part II discusses the selection and management of telecom equipment and services. Chapters examine management of Internet services, writing and evaluating responses to RFPs, managing long distance services, and more.
- Part III covers the management of a telecom facilityincluding PBX and key telephone equipment, automatic call distributors, voice processing equipment, local area networks and Internets, wide area networks, convergence, and video and audio conferencing equipment.
- Part IV is about cost control. Besides offering specific techniques for effective cost containment, the chapters in this section cover benchmarking, contracting, outsourcing, and optimizing voice circuits and data network bandwidth.
- Part V puts it all together. From the development of a telecom operations and disaster prevention plan to project management, quality control, security and fraud prevention, and more, it provides a thorough examination of telecommunications operations planning and execution
Comprehensive in scope and concise in detailing the information that busy professionals need to know, The Irwin Handbook of Telecommunications Management provides complete, detailed coverage of the processes and procedures for getting maximum value from a telecommunications system. Managers in any industry can turn to it for authoritative solutionsand as a necessary how-to manualfor every telecommunications management question.
Synopsis
Information and Solutions for Today's Telecommunications Systems
Regardless of your industry, youll find James Harry Greens The Irwin Handbook of Telecommunications Management, Third Edition an authoritative how-to solutions manual for every telecommunications management question. Now comprehensively revised and updated, this classic resource provides hands-on techniques for understanding today's major technological changes -- and incorporating them into your organization's telecom strategy. Covering the entire spectrum of 21st century telecommunications, the Handbook makes it easy to locate, understand, and implement:
* Long-range planning, feasibility analysis, and forecasting
* The selection and management of telecom equipment and services, writing and evaluating responses to RFPs, managing long distance services, and more
* Management of a telecom facility -- including PBX and key telephone equipment, automatic call distributors, voice processing equipment, local area networks and Internets, wide area networks, convergence, and video and audio conferencing equipment
* Specific techniques for effective cost containment
* Telecommunications operations -- from fraud and disaster prevention to project management, quality control, security and more
About the Author
James Harry Green is an independent telecommunications consultant based in Portland, Oregon. He provides clients with network planning, design, and management services in voice networks, data networks, and call center systems. Green has written a number of articles and books, including Telecommunications Projects Made Easy, Which Telephone Service Provider?, and the essential telecom industry reference The Irwin Handbook of Telecommunications.
Table of Contents
Part I: Principles of Telecommunications Systems. Chapter 1: Introduction to Telecommunications. Chapter 2: Voice Transmission Principles. Chapter 3: Data Communication Systems. Chapter 4: Data Communications Protocols. Chapter 5: Pulse Code Modulation. Chapter 6: Outside Plant. Chapter 7: Structured Wiring Systems. Part II: Switching Systems. Chapter 8: Circuit Switched Network Systems. Chapter 9: Local Switching Systems. Chapter 10: Tandem Switching Systems. Chapter 11: Signaling Systems. Chapter 12: Common Equipment. Part III: Transmission Systems. Chapter 13: Lightwave Communications. Chapter 14: Microwave Radio Systems. Chapter 15: Satellite Communications. Chapter 16: Mobile and Cellular Radio Systems. Chapter 17: Wireless Communications Systems. Chapter 18: Video Systems. Part IV: Customer Premises Equipment. Chapter 19: Station Equipment. Chapter 20: Key Telephone Systems. Chapter 21: Private Branch Exchanges. Chapter 22: Automatic Call Distribution Equipment. Chapter 23: Computer Telephone Integration. Chapter 24: Voice-Processing Systems. Chapter 25: Centrex Systems. Chapter 26: Electronic Messaging Systems. Chapter 27: Facsimile Systems. Part V: Telecommunication Networks. Chapter 28: The Integrated Services Digital Network. Chapter 29: Local Area Network Principles. Chapter 30: Local Area Network Equipment. Chapter 31: Wide Area Data Networks. Chapter 32: Broadband Networks. Chapter 33: Internetworking. Chapter 34: Enterprise Networks. Chapter 35: Network Design Principles. Chapter 36: Network Testing Principles. Chapter 37: Network Management. Chapter 38: Future Developments in Telecommunications. Appendix A: Principles of Electricity Applied to Telecommunications. Appendix B: Principal Voice and Data Standards of the International Telecommunications Union. Appendix C: Telecommunications Manufacturers and Vendors. Appendix D: Sources of Additional Technical Information: Standards Institutions, Trade Associations, and Trade Publications. Appendix E: Network Design Tables. Appendix F: Domestic and International Dialing Codes. Appendix G: Telecommunications Acronym Dictionary.