Synopses & Reviews
Your guide to making better decisions
Despite the dizzying amount of data at our disposal todayand an increasing reliance on analytics to make the majority of our decisionsmany of our most critical choices still come down to human judgment. This fact is fundamental to organizations whose leaders must often make crucial decisions: to do this they need the best available insights.
In Judgment Calls, authors Tom Davenport and Brook Manville share twelve stories of organizations that have successfully tapped their data assets, diverse perspectives, and deep knowledge to build an organizational decision-making capabilitya competence they say can make the difference between success and failure. This book introduces a model that taps the collective judgment of an organization so that the right decisions are made, and the entire organization profits.
Through the stories in Judgment Calls, the authorsboth of them seasoned management thinkers and advisersmake the case for the wisdom of organizations and suggest ways to use it to best advantage. Each chapter tells a unique story of one dilemma and its ultimate resolution, bringing into high relief one key to the power of collective judgment. Individually, these stories inspire and instruct; together, they form a model for building an organizational capacity for broadly based, knowledge-intensive decision making.
Youve read The Wisdom of Crowds and Competing on Analytics. Now read Judgment Calls. You, and your organization, will make better decisions.
Whats the story behind great decisions? Is decision-making the responsibility of one leader or should it rest on the shoulders of the collective team?
In Judgment Calls, authors Tom Davenport and Brooke Manville share twelve stories of organizations that have successfully tapped the diverse perspectives and deep knowledge of their people to build an organizational decision-making capabilitya competence they say can make the difference between success and failure.
We know great decisions depend on judgment calls; and in todays fast-moving world, theres more pressure than ever to make quicker decisions to keep the organization moving at the speed of business. But the knowledge of one person or one leader isnt always sufficient. So how can you set up a model that taps the collective judgment of a group so that the right decisions are made, and the company profits?
Through the stories in Judgment Calls, the authorsseasoned management thinkers and advisorsmake the case for the wisdom of organizations and provide guidance for making better use of it. Each chapter is an engaging tale of one dilemma and how it was solved, which brings into high relief one key to collective judgment. Individually the stories inspire and instruct; together they add up to a model for building an organizational capacity.
Youve read The Wisdom of Crowds. Now read Judgment Calls. You, and your organization, will benefit.
About the Author
Thomas H. Davenport
is the Presidents Distinguished Chair at Babson College, a research fellow at the MIT Center for Digital Business, and a Senior Advisor to Deloitte Analytics. He is the author or coauthor of fourteen books, including Competing on Analytics
. Brook Manville
is an independent consultant and the author of several publications on issues of strategy and organizational development. He previously served as Chief Learning Officer for Saba Software and the United Way of America, and before that was McKinsey and Company's first Director of Knowledge Management.