Synopses & Reviews
Noel Tichy has observed that winning corporations, without exception, are distinguished by their ability to grow leadership at every level, an ability that ultimately creates a pool of formidable home-grown talent that can be drawn on whenever top management jobs need to be filled. Based on extensive consultations with such leading companies as PepsiCo, Royal Dutch/Shell and Ford Motor Company, The Leadership Engine helps businesses cultivate this ability by showing how to foster a corporate atmosphere that nurtures leadership and initiative. Tichy explains that top leaders must develop a teachable point of view on business ideas and values, and they must have a personal vision that can be codified, embodied as a story and communicated throughout the organization.
There's a reason why blue-chip companies from around the world such as General Motors, Proctor & Gamble, Chase Manhattan, Sony and Honda pay $35,000 dollars per participant to have their executives attend Noel Tichy's famed Global Leadership Program: He delivers phenomenal results. In The Leadership Engine, he comes through once again, presenting a dynamic and groundbreaking work for all companies who want to develop the depth of talent they need to successfully compete at the highest levels.
Now available from HarperAudio.
Shows executives and managers how to cultivate leadership qualities at every level of their businesses by fostering an atmosphere that nurtures initiative.
As Noel Tichy observes, winning corporations are distinguished by their ability to build at every level, and create and nurture leaders at every level. In order to create a breeding ground for leadership, an organization's top leaders must be committed to fostering an atmosphere, a system, and an attitude that nutures leadership, and to communicating personally on an organization's thought processes and core values to workers at all levels. Tichy shows how companies can learn this vital skill.
Front-line employees can be your greatest asset-here's how to tap their rich vein of insight and leadership.
Front-line employees who deal directly with customers are the face of any organization. Not only do they have the most impact on how a brand is perceived, but they are also the most valuable source of insight into what customers want and how to give it to them.
Unfortunately, as management experts Chris DeRose and Noel M. Tichy explain, most organizations don't know how to evaluate the risk of giving employees more autonomy. Many of those who are willing to try haven't even invested resources in ensuring that-once the shackles are off-front-line employees make good judgments.
Tichy and DeRose offer powerful examples of front-line leadership, such as:
Judgment on the Front Line
- How Zappos trusts its people to do anything in service of a customer, including providing free product or reimbursing for mistakes
- How Mayo Clinic of Arizona enabled its nurses to challenge the hierarchy in order to improve patient car
was the Winner in the Business: Management and Leadership category for the 2013 International Book Awards. The book also won a Silver medal in the Axiom Business Book Award contest.
Includes bibliographical references (p. -360) and index.
About the Author
Noel M. Tichy
is the author of Judgment
, Control Your Destiny or Someone Else Will
and many other business bestsellers.
He is a professor at the Ross School of Business
at the University of Michigan and advises CEOs
around the world.
Chris DeRose has consulted and taught around the world with companies such as Royal Dutch/Shell, Ford Motor Company, Agilent, 3M and HP.