Synopses & Reviews
Noel Tichy has observed that winning corporations, without exception, are distinguished by their ability to grow leadership at every level, an ability that ultimately creates a pool of formidable home-grown talent that can be drawn on whenever top management jobs need to be filled. Based on extensive consultations with such leading companies as PepsiCo, Royal Dutch/Shell and Ford Motor Company, The Leadership Engine helps businesses cultivate this ability by showing how to foster a corporate atmosphere that nurtures leadership and initiative. Tichy explains that top leaders must develop a teachable point of view on business ideas and values, and they must have a personal vision that can be codified, embodied as a story and communicated throughout the organization.
There's a reason why blue-chip companies from around the world such as General Motors, Proctor & Gamble, Chase Manhattan, Sony and Honda pay $35,000 dollars per participant to have their executives attend Noel Tichy's famed Global Leadership Program: He delivers phenomenal results. In The Leadership Engine, he comes through once again, presenting a dynamic and groundbreaking work for all companies who want to develop the depth of talent they need to successfully compete at the highest levels.
Now available from HarperAudio.
“A useful and intelligent guide for elevating the performance of any organization”
-Jim McNerney, chairman, president, and CEO, The Boeing Company
“This book demonstrates how companies have prospered by empowering their frontline staff to address customers with the degree of passion and commitment you would otherwise only expect from those who owned the company.”
-Ratan Tata, chairman, Tata Group
“DeRose and Tichy offer a practical, no-nonsense prescription for building an organization in which each persons voice can be heard and everyones ideas can make a difference.”
-Doug Oberhelman, chairman and CEO, Caterpillar Inc.
“This well-informed and timely book unlocks the secrets of employee empowerment with compelling examples as important insights,”
-Rosabeth Moss Kanter, Harvard Business School professor; director of the Harvard Advanced Leadership Initiative; author of Confidence and SuperCorp
“At last! Unique insight into every companys undervalued competitive advantage, the front line - where success actually happens or doesnt - from the authors whove been there. Managers everywhere must pay attention to this book.”
-Geoff Colvin, Fortune columnist; author of Talent Is Overrated
“An essential volume.”
-Andrew N. Liveris, chairman and CEO, The Dow Chemical Company
“Read Judgment on the Front Line and tap in to a brain trust that has been right under your nose!”
-Ken Blanchard, coauthor of The One Minute Manager and Leading at a Higher Level
“Tichy and DeRose have put their finger on the issue that all executive know determine success… you are only as good as the customer thinks you are.”
-Ray Lane, managing partner, Kleiner Perkins Caufield Byers, executive chairman, Hewlett-Packard
“A must read and more important, a must act volume of insight and wisdom!”
-Leonard A. Schlesinger, president, Babson College; former vice chairman and COO, Limited Brands
“A comprehensive and easy-to-understand model to attain great outcomes.”
-J. Randall MacDonald, senior vice president, Human Resources, IBM
“Judgment on the Front Line takes the notion of empowerment from motherhood to a practical imperative for success.”
-Don Tapscott, CEO, The Tapscott Group, author, most recently, of Macrowikinomics
Shows executives and managers how to cultivate leadership qualities at every level of their businesses by fostering an atmosphere that nurtures initiative.
As Noel Tichy observes, winning corporations are distinguished by their ability to build at every level, and create and nurture leaders at every level. In order to create a breeding ground for leadership, an organization's top leaders must be committed to fostering an atmosphere, a system, and an attitude that nutures leadership, and to communicating personally on an organization's thought processes and core values to workers at all levels. Tichy shows how companies can learn this vital skill.
Front-line employees can be your greatest asset-here's how to tap their rich vein of insight and leadership.
Front-line employees who deal directly with customers are the face of any organization. Not only do they have the most impact on how a brand is perceived, but they are also the most valuable source of insight into what customers want and how to give it to them.
Unfortunately, as management experts Chris DeRose and Noel M. Tichy explain, most organizations don't know how to evaluate the risk of giving employees more autonomy. Many of those who are willing to try haven't even invested resources in ensuring that-once the shackles are off-front-line employees make good judgments.
Tichy and DeRose offer powerful examples of front-line leadership, such as:
Judgment on the Front Line
- How Zappos trusts its people to do anything in service of a customer, including providing free product or reimbursing for mistakes
- How Mayo Clinic of Arizona enabled its nurses to challenge the hierarchy in order to improve patient car
was the Winner in the Business: Management and Leadership category for the 2013 International Book Awards. The book also won a Silver medal in the Axiom Business Book Award contest.
Includes bibliographical references (p. -360) and index.
About the Author
Noel M. Tichy
is the author of Judgment
, Control Your Destiny or Someone Else Will
and many other business bestsellers.
He is a professor at the Ross School of Business
at the University of Michigan and advises CEOs
around the world.
Chris DeRose has consulted and taught around the world with companies such as Royal Dutch/Shell, Ford Motor Company, Agilent, 3M and HP.