Synopses & Reviews
Since it is impossible to change difficult people, this book offers strategies that you can incorporate into your own behaviorto make relationships work better immediately.
Synopsis
In this book, Connie Podesta and Vicki Sanderson show you how to develop healthy communication patterns with difficult people. This book will not help you change difficult people. That's impossible. It does, however, offer strategies to incorporate into your behavior that will make relationships work better for you, immediately. Highlights include: A description of the four basic behavior patterns (assertive, aggressive, passive, and passive-aggressive) Examples of concrete strategies for dealing with negative communication styles Why being nice makes aggressive behavior worse How you may be your own worst enemy in dealing with frustrating relationships
Table of Contents
The good news and bad news -- The basics -- The assertive personality: open, honest, and direct -- The aggressive personality: manipulation through hurt and anger -- Dealing with the aggressive person -- The passive personality: path of least resistance -- Dealing with the passive person -- The passive-aggressive personality: getting even -- Dealing with the passive-aggressive person.