Looking Out / Looking in (12TH 07 - Old Edition)

Used by more than a million students, LOOKING OUT, LOOKING IN, Twelfth Edition, continues its outstanding tradition of combining current information with a fun, reader-friendly voice that links course topics to your everyday life. You'll discover the reasons to improve your interpersonal skills and sharpen your critical understanding of the communication process through diverse and compelling examples that illustrate how communication skills can affect both the world around us and our own lives. Improve your relationships and your future career success, with the only text that offers the tools that have been proven to build better communication skills for almost 30 years!

Used by more than a million readers, LOOKING OUT/LOOKING IN,Thirteenth Edition, is the leading interpersonal communication book in print. Written in a reader-friendly voice that links scholarship to users' everyday lives, this popular book motivates readers to improve their interpersonal skills and sharpen their critical understanding of the process of communication. Through thoughtful, diverse examples that include fine art, music, poetry, film, and more, users can consistently see the importance of interpersonal communication and how it affects their society and their lives.

Ron Adler is a professor emeritus at Santa Barbara Community College, where he has taught interpersonal communication, business and professional communication, and communication theories. In addition to teaching, Adler has co-authored and has edited several textbooks that address communication contexts and topics including interpersonal communication, small group communication, public speaking, assertiveness, and social skills. In addition to writing and teaching, he works with professional and business people to improve their communication on the job.Russell F. Proctor II is currently a professor at Northern Kentucky University, where he has taught since 1991. He primarily teaches courses in Interpersonal Communication (basic and advanced), and Interviewing. He won the university?s Outstanding Professor Award in 1997. He is the author of numerous articles and textbooks focusing on interpersonal communication and communication education, with a particular interest in the use of feature films as instructional resources.

1. A FIRST LOOK AT INTERPERSONAL COMMUNICATION. Why We Communicate. The Process of Communication. Communication Principles and Misconceptions. The Nature of Interpersonal Communication. What Makes an Effective Communicator? 2. COMMUNICATION AND IDENTITY: CREATING AND PRESENTING THE SELF. Communication and the Self-Concept. Presenting the Self: Communication as Identity Management. 3. PERCEPTION: WHAT YOU SEE IS WHAT YOU GET. The Perception Process Influences on Perception. Common Tendencies in Perception. Perception Checking. Empathy and Communication. 4. EMOTIONS: THINKING, FEELING, AND COMMUNICATING. What Are Emotions? Influences on Emotional Expression. Guidelines for Expressing Emotions. Managing Difficult Emotions. 5. LANGUAGE: BARRIER AND BRIDGE. Language Is Symbolic. Understandings and Misunderstandings. The Impact of Language. Gender and Language. Culture and Language. 6. NONVERBAL COMMUNICATION: MESSAGES BEYOND WORDS. Characteristics of Nonverbal Communication. Influences on Nonverbal Communication. Types of Nonverbal Communication. 7. LISTENING: MORE THAN MEETS THE EAR. Listening Defined. Elements in the Listening Process. The Challenge of Listening. Types of Listening Responses. 8. COMMUNICATION AND RELATIONAL DYNAMICS. Why We Form Relationships. Relational Development and Maintenance . Communicating About Relationships. 9. INTIMACY AND DISTANCE IN RELATIONAL COMMUNICATION. Intimacy in Relationships . Self-Disclosure in Relationships. Alternatives to Self-Disclosure. 10. IMPROVING COMMUNICATION CLIMATES. Communication Climate: The Key to Positive Relationships. Defensiveness: Causes and Remedies. Saving Face: The Clear Message Format. Responding Nondefensively to Criticism. 11. MANAGING INTERPERSONAL CONFLICTS. The Nature of Conflict. Conflict Styles. Conflict in Relational Systems. Variables in Conflict Styles. Constructive Conflict Skills. Constructive Conflict: Questions and Answers.