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Hartley’s casebook is rich in content with easy to read case studies that are well suited for business professionals. They’ll learn every key aspect of management, from performance and crisises; to mergers and acquisitions. The tenth edition presents more new case studies to illustrate management concepts. These include Google’s entrepreneurial strategy, Procter and Gamble, Starbucks, and more. Recent business failures and successes are also examined in a way that offers practical insights and strategic principles. By focusing on the mistakes and successes, this book helps business professionals learn how to become great business leaders.
We all can learn from past mistakes...
It's just more fun when they're not your own.
Even corporate giants make mistakes. Now you can learn from the best of them with this behind-the-scenes look at some of today's most notable marketing mistakes and successes. With the Tenth Edition of this fascinating casebook, you'll learn how to make better decisions, implement strategies, navigate competitive uncertainties, avoid pitfalls, and seize opportunities.
In a lively conversational style, Robert Hartley provides play-by-play analyses of actual decisions and practices that led to major marketing wars, comebacks, crises, and triumphs in top corporations. Hand's-on exercises and debates invite you to immerse yourself in various situations. These real-life war stories are packed with practical tips and learning experiences that can serve you throughout your career.
This Tenth Edition adds these seven new cases:
* The Kmart/Sears Merger of Faltering Firms
* Hewlett-Packard Under Carly Fiorina
* Toys "R" Us: Trying to Defend Against Wal-Mart
* Gateway Computer's Efforts to Stay Alive
* Merck's Vioxx Catastrophe
* Boston Beer--Is Greater Growth Possible?
* Office Max--To the End
Table of Contents
About the Author.
Chapter 1 Introduction.
PART I PLAYERS IN A TIME OF ECONOMIC CRISIS.
Chapter 2 Walmart—A Winner.
Chapter 3 Procter & Gamble: An Old Strategy Is Found Wanting.
PART II GREAT COMEBACKS.
Chapter 4 Continental Airlines: Salvaging from the Ashes.
Chapter 5 Harley-Davidson: A Long-Overdue Revival.
Chapter 6 IBM: A Fading Giant Rejuvenates.
PART III ENTREPRENURIAL ADVENTURES.
Chapter 7 Google—An Entrepreneurial Juggernaut.
Chapter 8 Starbucks—A Paragon of Growth and Employee Benefits Faces Storm Clouds.
PART IV PLANNING.
Chapter 9 Euro Disney: Bungling a Successful Format.
Chapter 10 Boeing: Miscalculations on a Worldwide Scale.
Chapter 11 Vanguard: Success in Taking the Road Less Traveled.
PART V LEADERSHIP AND EXECUTION.
Chapter 12 Hewlett-Packard Under Carly Fiorina, and After Her.
Chapter 13 Southwest Airlines: “Try to Match Our Prices.”
Chapter 14 Herman Miller: A Role-Model in Leadership.
Chapter 15 Boston Beer—Can I Compete with the Big Boys?
PART VI CONTROLLING.
Chapter 16 United Way: A Not-for-Profit Organization Also Needs Controls and Oversight.
Chapter 17 Maytag: Incredibly Loose Supervision of a Foreign Subsidiary, Also, the Allure of Outsourcing.
Chapter 18 MetLife: Poorly Controlled Sales Practices.
PART VII ETHICAL MISTAKES.
Chapter 19 DaimlerChrysler: Blatant Misrepresentation.
Chapter 20 Merck's Vioxx: A Catastrophe and Other Problems.
Chapter 21 Ford Explorers with Firestone Tires: Ill Handling a Killer Scenario.
Chapter 22 Conclusions: What Can Be Learned?