Synopses & Reviews
Building and maintaining a successful corporate Intranet and Extranet goes well beyond developing the network and setting up Web servers. After the network is in place, then what? Managing Knowledge is the first practical guide to using knowledge management techniques to ensure that your Intranet and Extranet deliver the right content to the right people at the right time. Based on the authors' experience developing J.D. Edwards' Intranet and Extranet, this book contains examples and helpful tips on how to get started with a web-based knowledge management initiative. The book clearly explains how to decide what content to include on your site and how to create a "knowledge architecture" for your organization. Managing Knowledge concludes with a list of steps that you can take in the next 90 days to get your KM project off the ground.
"Most materials on knowldege management are so theorectical and
academic as to be useless. Managing Knowledge is a nuts and bolts
primer on how to save money, save time and increase reveneues by
managing knowledge. Its practical approach comes from authors who
have achieved these benefits by doing it with a small staff and budget."
---Bruce Fram President & CEO, Luminate Software
"Information anxiety is today's constant challenge for every person
working in the fast-paced, ever-changing world of business.
Recommended for anyone with an interest in knowledge management,
"Managing Knowledge: A Practical Web Based Approach", is a highly
graphical, how-to guide, offering step-by-step advice on how to transform
information into a strategic business asset: knowledge. I gained valuable
insights on how to apply the principles in the book to my non-profit
---Janice Whitacre Executive Director, Ecotech Institute, Inc.
"The authors' discoveries for the new world of business are as epoch
shaping as those of Columbus half a millennium ago. This is a practical
guided tour of what to do now to create a knowledge-sharing
organization or network. The executive who misses this boat is unlikely to
have a career future in any growth business."
---Chris Macrae Brand Knowledge Charterer, Enterprise IG
"We were extremely fortunate to have an early version of this
manuscript as our roadmap as we developed the Regis University
Intranet. We actually "beta tested" the steps outlined here, beginning with
a comprehensive knowledge audit, and ending with Regis University's
InSite. The approach works, and the process helped the entire University
become much more integrated and savvy in all of its electronic
---Peter Greco, Associate Vice President of Information Technology
---Susan Kannel, Director of Corporate Education and Chairperson of
the Intranet Development Task Force Regis University Denver, Colorado
"This is a timely, actionable book for small to medium size firms starting
out in KM. It walks you through the basic principles of KM and provides
a detailed, step by step plan that covers the spectrum of activities
associated with any KM initiative -- from defining a strategy to finding
the right people. Any company that is looking for insight on how to begin
KM will find this book a valuable asset."
---Stephanie Carlin American Productivity & Quality Center
This book offers a practical approach to knowledge management that
real people could use in a large scale corporate environment. The
approach is very effective for baseline management with real world
practical examples. An excellent book!
-- Chalice Coward, Ebusiness Program Manager, Sun Educational
Services, Sun Microsystems
"This may be the book for you...Managing Knowledge is a readable, short (100 pages), been there/done that account of one company's approach to KM." - The Software Practitioner