Synopses & Reviews
Synopsis
The 2nd edition of "Managing Quality: A Guide to Monitoring and Evaluating Health Care Services" is a practical, step-by-step guide to implementing an effective, interdisciplinary quality management and performance improvement program in compliance with the strategic initiatives of the Joint Commission on Accreditation of Healthcare Organizations and the National Committee for Quality Assurance. It blends theory and practical application in a thorough, straightforward manner, integrating field-tested techniques throughout.