Synopses & Reviews
Ace your preparation for the skills measured by MCDST Exam 70-271—and on the job—with this official Microsoft study guide, now updated for Windows XP Service Pack 2. Work at your own pace through a system of lessons, hands-on exercises, troubleshooting labs, and review questions.
The Readiness Review Suite on CD, featuring advanced technology from MeasureUp, provides 425 challenging questions for in-depth self-assessment and practice. You can choose timed or untimed testing mode, generate random tests, or focus on specific objectives. You get expert exam tips and detailed explanations for right and wrong answers—including a customized learning path that describes how and where to focus your studies.
Maximize your performance on the exam by learning how to:
- Perform and troubleshoot installation or upgrade
- Configure and troubleshoot hardware—such as print, display, and I/O devices
- UPDATED—Manage access to files, folders, and add-on software
- Configure the desktop and user environment
- NEW—Set up and support Windows Firewall, security and privacy settings, and local policy
- NEW—Use Microsoft Update and Automatic Updates to keep your system current
- Resolve network connectivity issues—both local and remote
- Optimize system performance
Your kit includes:
- Fully reengineered, self-paced study guide with expert exam tips.
- Readiness Review Suite featuring 425 questions and multiple testing options.
- Case scenarios and troubleshooting labs for real-world expertise.
- 120-day evaluation version of Microsoft Windows XP Professional with Service Pack 2.
- Fully searchable eBook.
- Microsoft Encyclopedia of Security eBook.
- Microsoft Encyclopedia of Networking, Second Edition, eBook.
For customers who purchase an ebook version of this title, instructions for downloading the CD files can be found in the ebook.
Now fully updated for Windows XP Service Pack 2, this all-in-one training kit provides in-depth preparation, practice, and review for one of two required exams for the Microsoft Desktop Support Technician Certification (MCDST). Covering Exam 70-271, this kit packs the tools and features exam candidates want most--"including in-depth, self-paced training based on final exam content; rigorous, objective-by-objective review; exam tips from an expert, exam-certified author; and a robust testing suite. It also provides real-world scenarios, case studies, and troubleshooting labs for the skills and expertise you can apply to the job. Focusing on building your ability to resolve end-user incident requests by configuring and troubleshooting the Microsoft Windows XP operating system in the corporate or home environment, this official study guide covers system installation, managing access to resources, configuring and troubleshooting hardware devices and drivers, configuring and troubleshooting the desktop and user environments, and troubleshooting network protocols and services. Ace your exam preparation by working at your own pace through the lessons, hands-on exercises, and practice tests. The flexible, best-of-class test engine on CD-ROM features 425 practice questions. Choose timed or untimed testing mode, generate random tests or focus on discrete objectives or chapters, and get detailed explanations for right and wrong answers--"including pointers back to the book for further study. You also get a 180-day evaluation version of Windows XP software and other resources on the CD--"making this kit an exceptional value and a great career investment.
About the Author
Walter Glenn has helped thousands of beginning users learn Windows and how it can help them get their job done. He has authored several books on Windows 98, Microsoft Word, and Windows NT/2000. He is a Microsoft Certified Systems Engineer (MCSE), Internet Specialist, and Certified Trainer. He is also the president of Greyfeather Consulting Services based in Huntsville, Alabama.
Other books by Walter include: "How to Use Microsoft Windows XP" and "Sams Teach Yourself MCSE Windows NT Server 4.0 in 14 Days,"Tony Northrup is a professional consultant and writer with dozens of books to his credit. He has authored several Microsoft Training Kits and is a coauthor of MCTS Self-Paced Training Kit (Exam 70-536): Microsoft .NET Framework 2.0--Application Development Foundation. Tony Northrup lives in Phillipston, Massachusetts.
Table of Contents
DedicationAcknowledgmentsAbout This BookLearn at Your Own PaceChapter 1: Introduction to Desktop SupportChapter 2: Installing Windows XPChapter 3: Supporting Local Users and GroupsChapter 4: Supporting the Windows DesktopChapter 5: Supporting Windows XP File and Folder AccessChapter 6: Installing and Managing HardwareChapter 7: Supporting Display Devices, I/O Devices, and ACPIChapter 8: Supporting Storage Devices in Windows XPChapter 9: Managing Local and Network PrintersChapter 10: Supporting Network ConnectivityChapter 11: Supporting Internet Explorer in Windows XPChapter 12: Monitoring System Performance in Windows XPPrepare for the ExamChapter 13: Installing a Windows Desktop Operating System (1.0)Chapter 14: Managing and Troubleshooting Access to Resources (2.0)Chapter 15: Configuring and Troubleshooting Hardware Devices and Drivers (3.0)Chapter 16: Configuring and Troubleshooting the Desktop and User Environments (4.0)Chapter 17: Troubleshooting Network Protocols and Services (5.0)GlossaryAbout the AuthorsSystem RequirementsExam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System