Synopses & Reviews
Ace your preparation for the skills measured by MCDST Exam 70-272—and on the job—with this official Microsoft study guide, fully updated for Windows XP Service Pack 2. Work at your own pace through a system of lessons, hands-on exercises, troubleshooting labs, and review questions.
The Readiness Review Suite on CD, featuring advanced technology from MeasureUp, provides 425 challenging questions for in-depth self-assessment and practice. You can choose timed or untimed testing mode, generate random tests, or focus on specific objectives. You get expert exam tips and detailed explanations for right and wrong answers—including a customized learning path that describes how and where to focus your studies.
Maximize your performance on the exam by learning how to:
- Configure, customize, and support Microsoft Office applications, including Microsoft Office Outlook
- NEW—Configure and support Microsoft Internet Explorer, including Pop-up Blocker and other new features
- Troubleshoot usability, customization, and connectivity issues
- Manage application security permissions and settings
- UPDATED—Set up and troubleshoot Windows Firewall and monitor antivirus software
- NEW—Keep your applications current with Microsoft Update and Automatic Updates
Your kit includes:
- Fully reengineered self-paced study guide with expert exam tips.
- Readiness Review Suite featuring 425 questions and multiple testing options.
- Case scenarios and troubleshooting labs for real-world expertise.
- NEW—120-day evaluation version of Microsoft Windows XP Professional Edition with Service Pack 2.
- Fully searchable eBook.
- Microsoft Encyclopedia of Security eBook.
- Microsoft Encyclopedia of Networking, Second Edition, eBook.
For customers who purchase an ebook version of this title, instructions for downloading the CD files can be found in the ebook.
Help maximize your performance on Exam 70-272, one of two required exams for the Microsoft Desktop Support Technician Certification (MCDST), with this all-in-one training kit. Fully updated for Windows XP Service Pack 2, this kit packs the tools and features exam candidates want most--"including in-depth, self-paced training based on final exam content; rigorous, objective-by-objective review; exam tips from an expert, exam-certified author; and a robust testing suite. It also provides real-world scenarios, case studies, and troubleshooting labs for the skills and expertise you can apply to the job. Focusing on building your ability to resolve end-user incident requests about applications running on the Microsoft Windows XP operating system in the corporate or home environment, this official study guide covers configuring and troubleshooting applications, including Microsoft Office programs and Microsoft Internet Explorer; resolving issues related to usability and application customization; configuring and troubleshooting connectivity for applications; and configuring application security features. Ace your exam preparation by working at your own pace through the lessons, hands-on exercises, and practice tests. The flexible, best-of-class test engine on CD-ROM features 425 practice questions. Choose timed or untimed testing mode, generate random tests or focus on discrete objectives or chapters, and get detailed explanations for right and wrong answers--"including pointers back to the book for further study. You also get a 180-day evaluation version of Windows XP software and other resources on the CD--"making this kit an exceptional value and a great career investment.
About the Author
Tony Northrup, a Boston-area network security consultant and technology author, developed his interest in home automation after renting an apartment where every light was controlled by pulling a string. Tony turned to home automation products to add light switches without needing to hire an electrician or cutting into the drywall. Tony later bought a house and now uses computers to control and monitor virtually every system in his home: electrical, home theater, security, and even plumbing. Tony's wife, Erica, ensures his home hacking projects are user-friendly and reliable, while his cat, Sammy, mangles every project within paw's reach.
Table of Contents
DedicationPracticesTablesTroubleshooting LabsCase Scenario ExercisesAcknowledgmentsAbout This BookLearn at Your Own PaceChapter 1: Introduction to Desktop SupportChapter 2: Resolving a Service CallChapter 3: Troubleshooting the Operating SystemChapter 4: Microsoft Outlook and Outlook ExpressChapter 5: Supporting Microsoft Internet ExplorerChapter 6: Installing and Configuring Office ApplicationsChapter 7: Troubleshooting Office ApplicationsChapter 8: Common Connectivity ProblemsChapter 9: Security and Security PermissionsChapter 10: Protecting the ComputerChapter 11: Troubleshooting Application Access on Multiuser, Multiple Boot, and Networked ComputersChapter 12: Resolving Issues with Locally Attached DevicesPrepare for the ExamChapter 13: Configuring and Troubleshooting Applications (1.0)Chapter 14: Resolving Issues Related to Usability (2.0)Chapter 15: Resolving Issues Related to Application Customization (3.0)Chapter 16: Configuring and Troubleshooting Connectivity for Applications (4.0)Chapter 17: Configuring Application Security (5.0)GlossaryAbout the AuthorsSystem RequirementsExam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System