Synopses & Reviews
This newly revised and updated comprehensive guide to the principles and practices of mediation offers concrete strategies for every stage of the mediation process.Mediation expert Christopher Moore presents a detailed, step-by-step account of how to use mediation to resolve coflicts of all kinds-including family, divorce, labor-management, home-school, and landlord-tenant. He uses real-life examples to illustrate how to resolve even the most difficult disputes, showing what to do when strong emotions are involved, communication is poor, hidden agAndas sidetrack negotiations, and deadlocks occur.This new edition has been expanded to cover contemporary issues in mediation practice, including the training, qualification, and certification of mediators, as well as such important new areas of application as community disputes, cross-cultural, international, and commercial mediation.
"The best book ever written about mediation....A sophisticated, thorough treatment of the subject, it is written clearly and contains a trove of useful examples. A must for anyone seriously interested in the subject of dispute resolution." (Margaret L. Shaw, principal, Wittenberg, Mackenzie & Shaw, and member of the board, National Institute for Dispute Resolution)
"Destined to become the standard work for practitioners and students of the mediation process."
Since it was first published in 1986,The Mediation Process has become a landmark resource for mediation practitioners, trainers, students, and professionals in corporate, legal, health care, education, and governmental arenas. This thoroughly revised and expanded third edition has been updated to include coverage of the most contemporary issues in mediation practice and to provide updated bibliographical resources.
Winning Techniques for Every Situation
In this long-awaited, expanded edition, mediation Expert Christopher Moore presents a detailed, step-by-step account of how to use mediation to resolve conflicts of all kinds. Packed with real-life examples, it illustrates how to resolve even the most difficult disputes, showing what to do when strong emotions are involved, communication is poor, hidden agAndas sidetrack negotiations, and deadlocks occur. Addresses some of the day's most pressing mediation issues involving commercial, legal, family, divorce, labor/management, discrimination, home/school, multiethnic, and community disputes, as well as international negotiation.
*An Instructor's Manual is available free of charge upon written request.
Mediation has become an integral part of resolving disputes in our increasingly contentious society. And while labor, family, and divorce conflicts were the major part of mediation practice just a decade ago, now the field has exploded to include a growing range of commercial, interpersonal, public, and international arenas.The Mediation Process, originally published in 1986, has been a vital resource in the field for the practitioners, trainers, students, and professionals in corporate, legal, health care, education, and governmental arenas. Now the long-awaited new edition has been revised and expanded to include comprehensive coverage of the most contemporary issues in mediation practice?and to provide updated bibliographical resources.
Includes bibliographical references (p. 397-418) and indexes.
About the Author
CHRISTOPHER W. MOORE is a founding partner in CDR Associates, a mediation and conflict resolution consulting and training practice based in Colorado, with clients worldwide. In addition to working with companies and governments throughout the United States, Moore has conducted training programs such countries as Indonesia, Thailand, and South Africa.
Table of Contents
Part One: Understanding Dispute Resolution and Mediation.
1.Approaches to Managing and Resolving Conflict.
2.How Mediation Works.
Part Two: Laying the Groundwork for Effective Mediation3 Managing Initial Contacts with the Disputing Parties.
4.Selecting a Strategy to Guide Mediation.
5.Collecting and Analyzing Background Information.
6.Designing a Detailed Plan for Mediation.
7.Building Trust and Cooperation.
Part Three: Conducting Productive Mediations.
8.Beginning the Mediation Session.
9.Defining Issues and Setting an Agenda.
10.Uncovering Hidden Interests of the Disputing Parties.
11.Generating Options for Settlement.
Part Four: Reaching a Settlement12 Assessing Options for Settlement.
13.Conducting Final Bargaining and Reaching Closure.
14.Achieving Formal Agreement or Settlement.
15.Strategies for Dealing with Special Situations.
16.Strategies for Multiparty Mediation.
17.Toward an Excellent Practice of Mediation.
Conclusion: Challenges for the Growth and Development of Mediation.
Resource A: Professional Practice Guidelines: The Association for Conflict Resolution (ACR) Ethical Standards of Professional Responsibility.
Resource B: Mediation Services Agreement: Sample Waiver and Consent Form.
Resource C: Settlement Documentation Form: Sample Memorandum of Understanding.
Resource D: List of Professional Associations and Organizations, Journals, and Training Resources.
About the Author.