Lesson 1 Getting to Know OutlookLesson Skill Matrix
Key Terms
Software Orientation
Microsoft Outlook's Workspace
Starting Outlook
Launching Outlook from the Windows Start Screen
Launching Outlook from a Shortcut Tile
Working in the Outlook Window
Navigating in Outlook
Using the Onscreen Tools
Changing Outlook's View
Personalizing Outlook
Customizing the Navigation Pane
Changing the Reading Pane View
Showing or Hiding Fields in a List View
Customizing the To-Do Bar
Using Backstage View
Using the File Tab to Open Backstage View
Setting General Options
Setting Advanced Options
Setting Language Options
Summary Skill Matrix
Assessment
Knowledge Assessment
Competency Assessment
Proficiency Assessment
Mastery Assessment
Internet Ready
Lesson 2: E-mail Basics
Lesson Skill Matrix
Key Terms
Software Orientation
Microsoft's Outlook's Message Window
Creating Messages
Composing a Message
Specifying Message Content Format
Sending Messages
Showing or Hiding the From and Bcc Fields
Sending a Message
Resending a Message
Reading and Responding to Messages
Automatically Previewing Messages
Sending a Reply to a Message
Forwarding a Message
Printing an Email Message
Saving a Message in an External Format
Formatting Messages
Software Orientation
Formatting Outlook Messages
Using Formatting Tools
Formatting Paragraphs
Applying Styles to a Message
Creating Styles
Applying a Message Theme
Creating a New Theme
Using Paste Special
Personalizing Messages
Creating a Personal Signature
Adding a Signature to a Single Message
Adding a Signature to All Outgoing Messages
Create and Use Quick Parts
Creating a Quick Part
Using Quick Parts
Managing Quick Parts
Inserting and Formatting Graphic Message Content
Software Orientation
The Insert Tab
Inserting a Graphical Element
Formatting Graphical Elements
Inserting a Hyperlink
Working with Attachments
Software Orientation
The Attachment Tools Tab
Attaching an External File to a Message
Attaching an Outlook item to a Message
Previewing an Attachment in Outlook
Saving an Attachment from the Message List
Saving an Attachment from the Reading Pane
Saving an Attachment from an Open Message
Opening an Email Attachment
Removing an Attachment from a Message
Printing an Attachment
Summary Skill Matrix
Assessments
Knowledge Assessment
Competency Assessment
Proficiency Assessment
Mastery Assessment
Internet Ready
Workplace Ready
Lesson 3 Advanced Email Tools
Lesson Skill Matrix
Key Terms
Software Orientation
Microsoft Outlook's Mail Options
Managing Automatic Message Handling
Setting Mail Options
Specifying Options for Replies and Forwards
Automating Message Format
Specifying the Default Font for New Messages
Setting a Default Theme for all New HTML Messages
Using Message Options
Prioritizing Messages
Setting a Reminder for Recipients
Specifying the Sending Account
Software Orientation
Microsoft Outlook's Message Options Tab
Requesting Delivery and Read Receipts
Saving a Sent Item to a Specific Folder
Software Orientation
Microsoft Outlook's Advanced Message Options
Directing Replies to a Specific Address
Configuring Message Delivery Options
Working with Voting Options
Using Standard Voting Buttons
Configuring Custom Voting Buttons
Working with Security
Marking a Message as Private
Using a Digital Signatures
Using Encryption
Locating Messages
Sorting Messages by Attributes
Filtering Email Messages
Using Instant Search
Searching Multiple Accounts
Using Built-in Search Folders
Printing Multiple Messages
Summary Skill Matrix
Assessment
Knowledge Assessment
Competency Assessment
Proficiency Assessment
Mastery Assessment
Internet Ready
Workplace Ready
Circling Back
Lesson 4: Managing Email Messages
Lesson Skill Matrix
Key Terms
Software Orientation
Microsoft Outlook's Folder List
Working with Folders
Creating and Moving a Mail Folder
Deleting and Restoring a Folder
Moving Messages to a Different Folder
Using Conversation View
Software Orientation
Microsoft Outlook's Conversation View
Turning on Conversation View
Working with Conversation
Ignoring a Conversation
Managing the Mailbox
Marking a Message as Read or Unread
Deleting an Email Messages
Setting a Flag as a Reminder for a Message
Working with Reminder Windows
Using Outlook’s CleanUp Tools
Viewing Mailbox Size and Cleanup Tools
Emptying the Deleted Items Folder
Archiving Outlook Items
Managing Junk Mail
Viewing Message Properties
Filtering Junk Mail
Using Not Junk to return a Specific Message to the Inbox
Summary Skill Matrix
Assessment
Knowledge Assessment
Competency Assessment
Proficiency Assessment
Mastery Assessment
Internet Ready
Workplace Ready
Lesson 5: Automating Message Processing
Lesson Skill Matrix
Key Terms
Software Orientation
Microsoft Outlook's Rules and Alerts Window
Creating & Running Rules
Creating a Rule from a Template
Testing a Rule
Creating a Rule from a Selected Message
Running a Rule
Creating a Rule by Copying an Existing Rule
Creating a Rule from Scratch
Managing Rules
Sequencing Rules
Turning Off a Rule
Deleting Rules
Working with Automated Microsoft Exchange Tools
Creating an Auto-reply Message
Delegating Access to Your Messages
Modifying and Removing Delegate Access
Using Quick Steps
Performing Quick Steps
Editing Quick Steps
Duplicating Quick Steps
Creating Quick Steps
Deleting Quick Steps
Reseting Quick Steps to Default
Summary Skill Matrix
Assessment
Knowledge Assessment
Competency Assessment
Proficiency Assessment
Mastery Assessment
Internet Ready
Lesson 6: Working with Contacts
Lesson Skill Matrix
Key Terms
Software Orientation
Microsoft Outlook's People
Creating and Modifying Contacts
Creating a Contact from Scratch
Creating a Contact from an Existing Contact
Creating a Contact from a Suggested Contact
Updating Contact Information
Sending and Receiving Contacts
Forwarding a Contact as an Attachment
Saving a Contact Received as a Contact Record
Creating a Contact from a Message Header
Viewing and Deleting Contacts
Viewing Contacts
Deleting Contacts
Creating and Manipulate Contact Groups
Creating a Contact Group
Creating a Contact Group from an Existing Contact Group
Managing Contact Group Membership
Using Contact Group Notes
Forwarding a Contact Group
Deleting a Contact Group
Sending a Message to a Contact Group
Summary Skill Matrix
Assessment
Knowledge Assessment
Competency Assessment
Proficiency Assessment
Mastery Assessment
Internet Ready
Lesson 7: Advanced Contact Management
Lesson Skill Matrix
Key Terms
Software Orientation
Microsoft Outlook's Business Card Window
Using Electronic Business Cards
Editing an Electronic Business Card
Sending an Electronic Business Card
Creating a Contact from an Electronic Business Card
Using an Electronic Business Card in a Signature
Finding Contact Information
Searching for Contacts
Adding Tags to Contacts
Searching for Items Related to a Contact
Creating a Custom Search Folder
Creating a Secondary Address Book
Creating a Secondary Address Book for Personal Contacts
Importing a Secondary Address Book from a File
Importing Contacts from External Sources
Using the Social Connector
Printing Contacts and Multiple Contacts
Summary Skill Matrix
Assessment
Knowledge Assessment
Competency Assessment
Proficiency Assessment
Mastery Assessment
Internet Ready
Workplace Ready
Circling Back
Lesson 8: Calendar Basics
Lesson Skill Matrix
Key Terms
Software Orientation
Microsoft Outlook's Appointment Window
Creating Appointments
Creating a One-Time Appointment
Creating an Appointment from a Message
Creating an Appointment from a Task
Setting Appointment Options
Creating and Customizing Appointments
Scheduling a Recurring Appointment
Marking an Appointment as Private
Forwarding an Appointment
Creating Events
Summary Skill Matrix
Assessment
Knowledge Assessment
Competency Assessment
Proficiency Assessment
Mastery Assessment
Internet Ready
Lesson 9: Managing Meetings
Lesson Skill Matrix
Key Terms
Software Orientation
Microsoft Outlook's Meeting Window
Creating a Meeting Request
Creating a One-Time Meeting
Software Orientation
Microsoft Outlook's Scheduling Assistant
Inviting Mandatory and Optional Attendees
Determining When Attendees Can Meet
Using the Room Finder
Sending a Meeting to a Contact Group
Creating a Meeting from a Message
Setting Response Options for a Meeting Request
Configure Meeting Reminders
Responding to a Meeting Request
Responding to a Meeting Request
Proposing a New Time for a Meeting
Managing a Meeting
Tracking Responses to a Meeting Request
Accepting a Proposed New Meeting Time
Updating a Meeting Request
Changing a Meeting Time
Scheduling a Meeting Resource
Adding and Updating a New Attendee
Canceling a Meeting or Invitation
Managing a Recurring Meeting
Creating a Recurring Meeting
Changing One Occurrence of a Recurring Meeting
Sharing Meeting Notes
Summary Skill Matrix
Assessment
Knowledge Assessment
Competency Assessment
Proficiency Assessment
Mastery Assessment
Internet Ready
Lesson 10: Advanced Calendar Management
Lesson Skill Matrix
Key Terms
Software Orientation
Microsoft Outlook's Calendar Options
Setting Calendar Options
Defining Your Work Week
Changing Your Time Zone
Displaying Multiple Time Zones
Customizing the Weather Bar
Adding Holidays to the Calendar
Configuring Your Free/Busy Settings
Changing the Calendar Color
Searching Calendars
Sharing Your Calendar
Sharing Your Calendar with Other Network Users
Sending Calendar Information via Email
Registering for Microsoft Outlook Calendar Sharing
Publishing Calendar Information to Office.com
Working with Multiple Calendars
Creating a Custom Calendar
Displaying or hiding Calendars
Viewing a Calender Shared via Email
Viewing Another Network User's Calendar
Subscribing to an Internet Calendar
Using Overlay Mode to View Multiple Calendars
Creating a Calendar Group
Arranging the Calendar View
Printing Calendars
Deleting Calendars
Summary Skill Matrix
Assessment
Knowledge Assessment
Competency Assessment
Proficiency Assessment
Mastery Assessment
Internet Ready
Workplace Ready
Circling Back
Lesson 11: Managing Tasks
Creating New Tasks
Creating a One-Time Task
Creating a Recurring Task
Creating a Task from a Message
Working with Task Options
Setting Task Options
Working with Task Views
Managing and Completing a Task
Updating an Assigned Task
Making a Task Private
Managing Task Details
Marking a Task as Complete
Searching for Tasks
Moving or Copying a Task to Another Folder
Printing Tasks
Working with Assigned Tasks
Assigning a Task to Another Outlook User
Accepting or Declining a Task Assignment
Sending a Status Report
Syncing Outlook Tasks with Outlook.com
Summary Skill Matrix
Assessment
Knowledge Assessment
Competency Assessment
Proficiency Assessment
Mastery Assessment
Internet Ready
Workplace Ready
Lesson 12: Categories and Outlook Data Files
Working with Categories
Categorizing Outlook Items
Categorizing Calendar Items
Modifying and Creating Color Categories
Setting Quick Click Category
Sorting Items by Color Category
Searching for Items by Category
Working with Data Files
Creating a Data File
Selecting a Data File for a Mail Account
Changing Data File Settings
Lesson 13: Managing Notes & Journal Entries
Working with Notes
Setting Notes Options
Creating and Manipulating Notes
Creating a Note
Categorizing & Printing Notes
Exploring Notes Views
Working with the Journal
Setting Journal Options
Connecting Automatic Journal Entries with a Contact
Creating a Manual Journal Entry
Changing Journal Views
Summary Skill Matrix
Assessment
Knowledge Assessment
Competency Assessment
Proficiency Assessment
Mastery Assessment
Internet Ready
Workplace Ready
Circling Back