Synopses & Reviews
Based on over 200 interviews, this new book provides rich insights and practices on the toughest challenges facing offshore client/supplier relationships. While many client organizations found benefits to be gained from the offshoring of IT work, others struggled to realize any cost savings or other improvements. How can these mixed experiences be reconciled? The research reveals that offshore outsourcing can deliver on its promises, but only if both clients and suppliers diligently manage the details. In this book, the authors provide specific practices that managers can use, and detailed case studies which illustrate how these practices are embedded and enacted within client and supplier firms.
Synopsis
This book considers offshore client/supplier relationships' biggest challenges, including the protection of intellectual property, and managing knowledge transfer and offshore outsourcing at project level. Based on over 150 interviews and case studies, this is an invaluable read for managers and researchers looking to learn from real experiences.
About the Author
Dr MARY C. LACITY is Professor of Information Systems at the University of Missouri, Research Affiliate at Templeton College, Oxford University and Doctoral Faculty Advisor at Washington University. Her research interests focus on IT management practices in the areas of sourcing, IT privatization, relationship management and project management. She has written five books and many articles in journals including
Harvard Business Review and
Sloan Management Review. She is Senior Editor for
MIS Quarterly Executive and US editor of the
Journal of Information Technology. She has conducted case studies in over 100 organizations and has surveyed both US and European IT managers on their management practices. She has given executive seminars worldwide and has served as an expert witness for the US Congress. She was the recipient of the 2000 World Outstanding Achievement Award sponsored by PricewaterhouseCoopers and Michael Corbett and Associates.
Dr JOSEPH W. ROTTMAN is an Assistant Professor of Information Systems at the University of Missouri-St Louis. He earned his Doctor of Science in Information Management from Washington University. He has conducted research and has spoken internationally on global sourcing, innovation diffusion, and public sector IT. He has been engaged by Fortune 500 companies to assess their global sourcing trategies as well as public sector organizations seeking strategic leadership. His publications have appeared in the
Sloan Management Review, IEEE Computer, MIS Quarterly Executive, Journal of Information Technology, and
Information and Management. Table of Contents
Overview of Offshore Outsourcing of IT Work * Offshore Engagement Models * Managing Knowledge Transfer and Protection of Intellectual Property * Managing Offshore Projects * Migration from Tactical to Strategic Outsourcing * Erecting Offshore Captive Centers * Offshore Outsourcing Roles for CIOs, PMOs and Project Managers * Building Social Capital with Suppliers * Future Trends