Synopses & Reviews
There is a plethora of research findings from management and social science, all offering prescriptions for better performance management. However, the complexities and ambiguities of how performance might be understood in single complex organisations often have multiple causes that discipline approaches may not fully address. This book develops our understanding of performance management from a multi-disciplinary perspective. In so doing it traces the evolution of how performance has come to be understood and explores how we might integrate thinking through inter-disciplinary research, informed by management practice.
Synopsis
A new look at performance management that goes beyond discipline approaches and explores how we might integrate thinking through inter-disciplinary research, informed by management practice. This impartial reviewtraces the evolution of how performanceisunderstood and comes from expertsof over a dozen disciplines and sectors."
Synopsis
PART I: A MULTIDISCIPLINARY APPROACH TO PERFORMANCE MANAGEMENT Introduction and overview; J.Holloway & R.Thorpe The Characteristics of Performance Management Research - Implications and Challenges; R.Thorpe & T.Beasley Performance Management: A Framework for Analysis; D.Otley Currents and Controversies in Contemporary Performance Management; C.de Nahlik PART II: PERFORMANCE MANAGEMENT RESEARCH: CONTRIBUTIONS FROM DISCIPLINES AND DOMAINS Performance Management: An Occupational Psychology and Organizational Behaviour Perspective; A.Fearfull & G.P.Clarkson Taking a Human Resource Management Perspective on Performance Management; L.Houldsworth & S.Burkinshaw Performance Measurement and Performance Management: The Operations Management Perspective; D.Barnes & Z.Radnor Managing and Measuring Project Performance; D.Bryde, F.Lettice& M.Wickes Performance Management and Operational Research: A Marriage Made in Heaven?; P.Smith & M.Goddard Marketing and the Bottom Line: Assessing Marketing Performance; T.Ambler Open Performance Management: The Internet and Electronic Observability; S.Little An Accounting and Finance Perspective on Performance Measurement and Management; S.Brignall Measuring and Managing Intangible Assets; B.Marr Political Economy Perspectives on Performance Measurement; T.Bovaird Performance in Small Firms; R.Thorpe & J.Clarke Performance in the Public Services; R.Kerley Performance Management in the Voluntary Sector; S.A.Morton PART III: TOWARDS A MULTIDISCIPLINARY PERSPECTIVE ON PERFORMANCE MANAGEMENT Viewing Performance; R.Thorpe& J.Holloway Conclusions and Reflections; J.Holloway& R.Thorpe
About the Author
RICHARD THORPE is professor of Management Development at Leeds University Business School and with Jacky Holloway and Tony Beasly a founding member of the British Academy of Management's Performance Management Special Interest Group. His research interests have focused on the behavioural implications of payment systems, their design and their effectiveness. More recently he has extended his intent to include the evolution of business knowledge particularly in the SME sector of the economy.
JACKY HOLLOWAY is a Senior Lecturer in Management at the Open University Business School, and founding member of the British Academy of Management's Performance Management Special Interest Group. Her research interests focus on the impact of performance measurement and improvement practices on organisational outcomes. She has developed materials for all of the Business School's teaching programmes and has chaired a number of course teams including an MBA elective on Performance Measurement and Evaluation. She has a background in National Health Service and trade union administration.
Table of Contents
PART ONE: A MULTI-DISCIPLINARY APPROACH TO PERFORMANCE MANAGEMENT * Introduction * Trends in Practice: Currents and Controversies * Frameworks for Analysing Performance Management * PART TWO: PERFORMANCE MANAGEMENT RESEARCH: CONTRIBUTIONS FROM DISCIPLINES AND DOMAINS * A Corporate Strategy Perspective * An Accounting and Finance Perspective * An Occupational Psychology and Organisation Behaviour Perspective * Taking a Marketing Perspective * Taking an information systems and information management perspective * Taking a human resource management perspective * Taking an operations management perspective * Contributions from economics * Performance in small firms * Strategy in the public sector * Multi-disciplinary insights from measuring intellectual capital. * Managing projects * PART THREE: TOWARDS A MULTI-DISCIPLINARY PERSPECTIVE ON PERFORMANCE MANAGEMENT * The interactions between different academic disciplines * The evolution of theory and practice in performance management * Summary and conclusions *