Synopses & Reviews
A comprehensive phlebotomy text designed for practicing professionals looking to add to their skill base. Emphasizes the importance of customer service skills and appropriate work ethics in addition to excellent technical skills. Straightforward format provides a thorough look at the profession and its techniques. Includes the most current safety requirements.
Synopsis
This text includes complete coverage of blood collection techniques including venipuncture, capillary puncture, and arterial puncture.
About the Author
Bonnie K. Davis; MA; MPA has taught the Phlebotomy Certificate Program as Medical Office Technology Faculty at Pikes Peak Community College since 1997. She is retired from Penrose-St. Francis Health Services; where she was Laboratory Support Manager for 26 years.
Table of Contents
PREFACE. I. INTRODUCTION TO THE PROFESSION OF PHLEBOTOMY. CHAPTER 1. THE PHLEBOTOMIST'S ROLE. CHAPTER 2. SAFETY IN THE WORKPLACE. CHAPTER 3. CUSTOMER SERVICE AND THE PHLEBOTOMIST. II. BLOOD COLLECTION SKILLS AND PROCEDURES. CHAPTER 4.VENIPUNCTURE INTRODUCTION;THE CIRCULATORY SYSTEM. CHAPTER 5. BLOOD COLLECTION EQUIPMENT. CHAPTER 6. COLLECTION BY ROUTINE VENIPUNCTURE. CHAPTER 7 COLLECTION BY SKIN PUNCTURE. CHAPTER 8. SPECIAL PROCEDURES. CHAPTER 9. COMMON LABORATORY TESTS. III. CUSTOMER SERVICE SKILLS CHAPTER 10. COMMUNICATION SKILLS FOR THE PHLEBOTOMIST. CHAPTER 11. CONFLICT MANAGEMENT SKILLS. CHAPTER 12. BECOMING AN EMPLOYEE. CHAPTER 13 CASE STUDIES