Synopses & Reviews
In an era when companies are competing on the basis of service, manners are much more than a social nicety--they are a crucial business skill. This no-nonsense "manners reference" refreshes readers on everyday etiquette and makes sure they're on their best behavior.
"Can table manners make or break a megamerger? Can a faxing faux-pas derail a promising business relationship? Can an improper introduction cost you a client? Can manners (or lack of them) really kill a career?
Absolutely. In an era when companies are competing on the basis of service, manners are much more than a social nicety -- they're a crucial business skill. In fact, good manners are good business. This no-nonsense ""manners reference"" refreshes readers on everyday etiquette and makes sure they're on their best behavior. It provides quick guidance on such pertinent and timely topics as:
* telephone, e-mail, and Internet etiquette * table manners *grooming and business dress * written communications * gift giving * resumes and interviews * making introductions * public speaking * networking, and more."
Includes bibliographical references (p. 188) and index.
About the Author
DANA MAY CASPERSON (Santa Rosa, CA) is president of Professional Resource Institute, an image and etiquette consulting firm with clients including Pacific Bell and Ritz-Carlton hotels. She frequently addresses associations, corporations, and museums on etiquette and protocol.