Synopses & Reviews
It is vital for hospitality management students to understand key management concepts as part of the complex and intimate nature of the services industry. Principles of Management for the Hospitality Industry is designed specifically for hospitality students who need to be able to use management tools and techniques to become successful hospitality managers.
By placing you at the heart of an imaginary workplace this book offers the opportunity to work through all of the items of discussion for each topic. The chapter begins with a scenario to prompt an exploration of a given topic, and concludes with the outcome of this scenario to reinforce the lessons learnt throughout the chapter.
Highly practical in approach, this is an up-to-date and skilful integration of all core areas of management. It is packed with tools and techniques to aid learning and understanding:
- Improve your professional management vocabulary with definitions in each chapter, and a complete glossary of terms.
- Visualise key concepts with over one hundred explanatory diagrams
- Gain confidence by testing your understanding on the accompanying website
- Practical applications of theory are illustrated in international case studies throughout the book
- Discussion questions prompt an exploration of key concepts
- Improve your professional management vocabulary with definitions in each chapter, and a complete glossary of terms.
- Visualise key concepts with over one hundred explanatory diagrams
- Gain confidence by testing your understanding on the accompanying website
- Practical applications of theory are illustrated in international case studies throughout the book
- Discussion questions prompt an exploration of key concepts
Synopsis
While business texts are often too theoretically focused on the corporate management of manufacturing organizations, Principles of Management for the Hospitality Industry covers the service systems required for effective and efficient hospitality management
In addition, Principles of Management for the Hospitality Industry includes 120 diagrams to help in visualising key concepts as well as end of chapter problems to develop thinking and case studies throughout to contextualise. The instructor website includes PowerPoints and a link to a test bank that is downloadable (Flash files) onto instructors' Learning Management Systems (anything SCORM compliant such as WebCT, Moodle, Angel, etc) at their universities and colleges. Note that electronic whiteboards are managed via LMS.
-A focus on the needs of stakeholders, professional management of guest services;
-Simplification of systems processes;
-A broad applications approach to all segments of the industry;
-Coverage of leadership development practices;
-Tactical strategies used to generate managerial interventions;
-Inclusion of a complete glossary of management/leadership terminology for future reference related to the practice of hospitality management in all sectors of the industry.
Synopsis
Immerse yourself in real-life hospitality scenarios and develop the planning, organizing, influencing, and control skills essential to management in the service and hospitality industries
Table of Contents
PART I Management Knowledge; Managing Hospitality Enterprises; Management Practice, Evolution and Ethics; Strategic Planning, Problem Solving, and Decisions; Systems, Development and Structures; PART 2 Management Functions; Operations Management; Operations Structure and Systems; Managing Human Resources; Managing Technology and Marketing Systems; Accounting and Finance Management; PART 3 Strategic Applications; Tactical Productivity Strategies; Tactical Growth Strategies; Tactical Turnaround Strategies; PART 4 Leadership Applications; Leadership Awareness; Leadership Practice; Organizational Behavior&Leadership Development; Glossary; Index