Synopses & Reviews
This book adheres to the vision that in the future compelling user experiences will be key differentiating benefits of products and services. It is the first book to combine academic and business viewpoints on measuring user experiences for product development. The book gathers authors from different backgrounds. This is a mosaic of their work, and that of Philips Research, in the assessment of user experience, covering the full range from academic research to commercial propositions.
This book probes how we can probe user experiences. It combines academic research on user experiences with business propositions. It sets up a dialogue between what is done and known in the academic world and what is needed and envisioned in the area of business applications. To this end it brings together a range of distinguished authors from a broad range of fields, including psychophysiology, psychometrics and behaviour research, including university research and business strategy and development.
Table of Contents
Foreword; Fred Boekhorst. Introduction: Probing Experience; Joyce H.D.M. Westerink, Martin Ouwerkerk, Thérèse Overbeek, Frank Pasveer, Boris de Ruyter. Experience in Products; Joyce H.D.M. Westerink. Part I: Probing in order to Quantify 1. How was the experience for you just now? Inquiring about people's affective product judgements; Jettie Hoonhout. 2. Atmosphere metrics: development of a tool to quantify experienced atmosphere; Ingrid Vogels. 3. In Search of the X-factor to develop experience measurement tools; Ingrid Mulder & Harry van Vliet. 4. Probing Experiences: logs, traces, self-report and a sense of wonder; Erik Geelhoed, Josephine Reid, Richard Hull & Sharon Baurley. 5. Objective emotional assessment of industrial products; Wolfram Boucsein & Florian Schaefer. 6. Measuring experiences in gaming and TV applications: investigating the added value of a multi-view auto-stereoscopic 3D display; Rosemarie J.E. Rajae-Joordens. 7. Sensing affective experience; Jennifer A. Healy. 8. Brain, skin and cosmetics: sensory aspects objectivated by functional magnetic resonance imaging; Bernard Querleux. 9. The assessment of stress; Ad J.J.M. Vingerhoets. 10. Discovery of T-templates and their real-time interpretation using THEME; Magnus S. Magnusson. Part II: Probing in order to Feed Back 11. Where will the user "drive" future technology? Antonio Maria Calvosa & Amedeo Visconti. 12. A wearable EMG monitoring system for emotions assessment; C. Vera-Munoz, L. Pastor-Sanz, G. Fico, M.T. Arredondo, F. Benuzzi & A. Blanco. 13. Computing emotion awareness through galvanic skin response and facial electromyography; Joyce H.D.M. Westerink, Egon L. van den broek, Marleen H. Schut, Jan van Herk & Kees Tuinenbreijer. 14. Unobtrusive sensing of psychophysiological parameters: some examples of non-invasive sensing technologies; Martin Ouwerkerk, Frank Pasveer & Geert Langereis. 15. It's Heart rythm not rate that counts: HeartMath studies and Freeze-Framer; Deborah Rozman, Rollin McCraty, & Dana Tomasino. 16. Transformative experience on the home computer: lessons from the Wild Divine project; Kurt R. Smith. 17. The emotional computer adaptive to human emotion; Mincheol Whang. 18. Towards a Companion: using physiological measures for task adaptation; Ben Mulder, Dick de Waard, Piet Hoogeboom, Lennart Quispel & Arjan Stuiver. 19. The Usability of Cardiovascular and Electrodermal Measures for Adaptive Automation; Florian Schaefer, Andrea Haarmann & Wolfram Boucsein. Index