Synopses & Reviews
Partial ContentsI Intake- Why Observation Is Important- Selecting What to Observe- Visualizing the Product- Visualizing the ProcessII Meaning- A Case Study of Interpretation- Pitfalls When Making Meaning from Observations- Direct Observation of Quality- Measuring Cost and ValueIII Significance- Measuring Emotional Significance- Measuring Failures Before They Happen- Precision Listening- Meta-MeasurementIV Response- Translating Observation into Action- Observations from the Empathic Position- Dealing with Swarms of FailureV Zeroth-Order Measurement- Projects Composed of Measurable Tasks- Communicating About Plans and Progress- Reviews As Measurement Tools- Requirements As the Foundation of Measurement- The WayfinderAppendicesA: Diagram of EffectsB: Satir Interaction ModelC: Software Engineering Cultural PatternsD: Control ModelsE: Three Observer PositionsNotesListing of Laws, Rules, and PrinciplesAuthor IndexSubject Index