This practical resource gives counselors, coaches, and youth leaders a program for training secondary students in conflict resolution and peer mediation. Activities use typical adolescent scenarios and role-plays with reproducible handouts to make the skills involved in resolving conflicts relevant and accessible to students of all ability levels.
PART ONESection One: Defining Conflict
1 Problem Characteristics
2 Conflict and Underlying Needs
3 Identifying the Problems: Against the Wall
Section Two: Different Kinds of Conflict
4 Kinds of Conflict
5 Identifying a Conflict Within a Class
6 Analyzing an Intergroup Conflict
7 Sifting Through a Complex Conflict
Section Three: Dealing With Conflict
8 Learning About Conflict Management Styles
9 Describing Conflict Management Styles: "Spots on the Wall"
10 Exploring Where Styles are Learned
11 Listening to Other Approaches
12 About Styles
13 Which Style Will Work?
14 Observing Styles
15 Advocating Peaceful Conflict Resolution
Section Four: Understanding Different Points of View
16 Viewing Pictures Differently
17 Looking Through Our Own Glasses
18 Looking at Symbols: Power or Poison
19 Exploring Hot Buttons
20 Listening to Another Point of View
21 Exploring Cross-cultural Miscommunication
22 Exploring Attitudes Toward Clothing
23 Exploring Cultural Points of View
24 Seeing the Same Event Through Different Eyes
25 Sifting Through an Argument
Section Five: Communicating
26 Open Ended Questions
27 Paraphrasing Content and Feeling
28 Taking Another Look at Content and Feeling
29 Paraphrasing in Concentric Circles
30 Paraphrasing in a Circle
31 Summarizing
32 Toning It Down
33 I and You Statements
34 Delivering I Statements
35 Nonverbal Communication
36 Mixed Messages
37 Communication Blockers
38 Dealing With Your Own Anger
39 Diffusing Someone Else's Anger
Section Six: Collaborative Problem Solving
40 Cooperation versus Competition: Rope and Square
41 Understanding Problem-Solving Prerequisites
42 Solving Problems: Defining, Exploring, Choosing
43 Finding More Win-Wins
44 A Visit to the Opera
Section Seven: Mediating
45 A Third Party
46 A Good Mediator
47 The Mediation Process
48 Practicing Mediation
49 Shifting from Position to Interest: A Trouble Spot
50 Identifying the Interests
51 Finding Solutions: Another Trouble Spot
52 Refining Skills: The Introduction
53 The Caucus
54 Dealing with Difficult Problems
55 Mediating with a Group
56 Evaluating with Colored Paper
57 Mediating Informally
58 Ongoing Training 1
PART TWO
Section Eight: Conflict in the Counselor's Office
59 Counselor as Mediator
60 Seven Steps for Mediating a Dispute: "Amy and Shelley"
61 Conducting a Parent-Teacher-Student Conference
62 Using Mediation to Prevent Serious Trouble
63 Distinguishing Mediation from Counseling
Section Nine: Conducting Counseling Groups
64 Organizing Groups
65 Conducting Group A (for "Victims")
66 Conducting Group B (Dealing With Conflict)
67 Blending Conflicting Groups
68 The Unwilling, Mismatched Group
Section Ten: Conflict Resolution in the Classroom
69 Preventing Conflict in the Classroom
70 Resolving Conflicts in the Classroom
71 Dealing with undercurrents of Dissension
72 Teacher-Student Conflicts
73 Teaching the Concepts in Academic Classes
74 Yugoslavia
75 Taiwan and China
76 I Know Why the Caged Bird Sings
77 Huckleberry Finn
78 King Lear's Problems
79 More About King Lear's Characters
80 The Physics Olympics
Section Eleven: Extracurricular Activities
81 Using Mediation to Resolve a Conflict: "My Fair Lady"
82 Using Collaborative to Resolve Activity Disputes
83 Dealing With a Difficult Colleague
84 Helping Students Deal with Anger
85 Encouraging Nonviolence
86 A Faculty Activity: Collaboration
PART THREE
Section Twelve: Setting Up a Peer Mediation Program
87 Organizing a Peer Mediation Team Model
88 Training Mediators
89 Mediating Through a Class
90 Ongoing Training
91 Training Administrators and Counselors
Section Thirteen: Publicizing Peer Mediation
92 Using a Videotape
93 Using the Art Department
94 Spreading the Word
Appendix
Crossword Puzzle
Exam
Resources