Synopses & Reviews
Stephen M.R. Covey shows how trust—and the speed at which it is established with clients and, employees—is essential to a successful organization.
With nearly 750,000 copies in print, this instant classic shows that establishing trust is “the one thing that changes everything” (Marcus Buckingham, coauthor of Now, Discover Your Strengths) in both business and life.
Trust, says Stephen M.R. Covey, is the very basis of the new global economy, and he shows how trust—and the speed at which it is established with clients, employees, and constituents—is the essential ingredient for any high-performance, successful organization.
For business leaders and public figures in any arena, The Speed of Trust offers an unprecedented and eminently practical look at exactly how trust functions in our every transaction and relationship—from the most personal to the broadest, most indirect interaction—and how to establish trust immediately so that you and your organization can forego the time-killing, bureaucratic check-and-balance processes so often deployed in lieu of actual trust.
About the Author
Stephen M. R. Covey is cofounder and CEO of CoveyLink Worldwide. A sought-after and compelling keynote speaker, author, and advisor on trust, leadership, ethics, and high performance, Covey speaks to audiences around the world. A Harvard MBA, he is the former CEO of Covey Leadership Center, which under his stewardship became the largest leadership development company in the world. Covey resides with his wife and children in the shadows of the Rocky Mountains.Rebecca A. Merrill has served in numerous leadership positions in community, education, and womens organizations. Coauthor of Connections: Quadrant II Time Management, she also assisted Stephen R. Covey on The 7 Habits Highly Effective People.Recognized as one of Time magazine’s twenty-five most influential Americans, Stephen R. Covey (1932–2012) was an internationally respected leadership authority, family expert, teacher, organizational consultant, and author. His books have sold more than twenty-five million copies in thirty-eight languages, and The 7 Habits of Highly Effective People was named the #1 Most Influential Business Book of the Twentieth Century. After receiving an MBA from Harvard and a doctorate degree from Brigham Young University, he became the cofounder and vice chairman of FranklinCovey, a leading global training firm.
Table of Contents
FOREWORD by Dr. Stephen R. Covey
THE ONE THING THAT CHANGES EVERYTHING
How trust affects the trajectory and outcome of our lives -- both personally and professionally -- and what we can do to change it.
Nothing Is as Fast as the Speed of Trust
You Can Do Something About This!
THE FIRST WAVE -- SELF TRUST
THE PRINCIPLE OF CREDIBILITY
Beyond "ethics": Why personal credibility is the foundation of all trust and how to create it.
The 4 Cores of Credibility
Core 1 -- Integrity
Are You Congruent?
Core 2 -- Intent
What's Your Agenda?
Core 3 -- Capabilities
Are You Relevant?
Core 4 -- Results
What's Your Track Record?
THE SECOND WAVE -- RELATIONSHIP TRUST
THE PRINCIPLE OF BEHAVIOR
How to behave yourself out of problems you've behaved yourself into.
The 13 Behaviors
Behavior #1: Talk Straight
Behavior #2: Demonstrate Respect
Behavior #3: Create Transparency
Behavior #4: Right Wrongs
Behavior #5: Show Loyalty
Behavior #6: Deliver Results
Behavior #7: Get Better
Behavior #8: Confront Reality
Behavior #9: Clarify Expectations
Behavior #10: Practice Accountability
Behavior #11: Listen First
Behavior #12: Keep Commitments
Behavior #13: Extend Trust
Creating an Action Plan
THE THIRD, FOURTH, AND FIFTH WAVES -- STAKEHOLDER TRUST
How to increase speed, lower cost, and maximize the influence of your organization.
The Third Wave -- Organizational Trust
The Principle of Alignment
The Fourth Wave -- Market Trust
The Principle of Reputation
The Fifth Wave -- Societal Trust
The Principle of Contribution
How to extend "Smart Trust," restore trust, and take the exponential leap of faith that makes all the difference . . . and why not extending trust is the greatest risk of all.
Extending "Smart Trust"
Restoring Trust When It Has Been Lost
A Propensity to Trust
NOTES AND REFERENCES