Synopses & Reviews
An expert explains how the conventional wisdom about decision making can get us into trouble--and why experience can't be replaced by rules, procedures, or analytical methods.
About the Author
Gary Klein is a Senior Scientist at Applied Research Associates. He is the author of Sources of Power: How People Make Decisions (1999) and the coauthor of Working Minds: A Practitioner's Guide to Cognitive Task Analysis (2006), both published by the MIT Press.