Synopses & Reviews
For any supply chain, misalignment—the failure of all elements to move as one—can mean poor service, high inventory, unexpected costs, constrained growth and profits, and a loss of market share. In a world that’s becoming more global, supply chain improvement is a more crucial skill than ever. Even if you operate a smaller business, having a proven, reliable system for keeping your supply chain running smoothly is essential if you want to keep up with the competition.
A hands-on guide to achieving operational superiority, Supply Chain Excellence shows you, step-by-step, how to adapt the field-tested processes of the Supply Chain Council in your own organization.
Thoroughly updated and now featuring examples from close to 100 projects, Supply Chain Excellence shows you how to:
• Gain internal support by educating employees and executives
• Put hard numbers to the financial value of change
• Conduct the proper competitive analysis to define business opportunity
• Align strategy, product flow, work flow, information flow, and system business requirements to focus on the right changes
• Maximize your use of existing technology
• Optimize Enterprise Resource Planning in your organization
• Streamline your process analysis effort and develop a sustainable supply chain scorecard
Now featuring a compressed project timeline conducive to global and small-business use—and guidance for applying SCOR processes in an SAP environment—the book includes SAP screen captures, sample deliverables, summaries of tasks, and key required executive behaviors, as well as helpful graphics and diagrams. Supply Chain Excellence gives you all the practical tools you need, whether you’re trying to improve the performance of an existing supply chain system or implement a new one.
Supply Chain Excellence has long been the go-to resource for doing supply chain right. Comprehensive, practical, and utterly up-to-date, the third edition is your passport to utilizing the supply chain strategies that have been proven to work time and time again.
PETER BOLSTORFF is President and CEO of SCE Limited (scelimited.com), which supports supply chain performance through education, coaching, and process expertise. An internationally recognized speaker, educator, consultant, and author, he is a former technical chair and two-term member of the Board of Directors with the Supply Chain Council and has been involved with the development of the SCOR model since its inception in 1996.
ROBERT ROSENBAUM is an award-winning journalist with a specialty in manufacturing and supply chain management, and founder and President of The MarketFarm, which specializes in leveraging technical content. A partner in Supply Chain Excellence Education, the training arm of SCE Limited, he was the founding editor of the former Supply Chain Technology News.
"If you are involved in supply chain management, read this book!"
-- Paul Harmon, Executive Editor, Business Process Trends
“Supply Chain Excellence is a superb offering for organizations encountering their first supply chain difficulties, or for use as a detailed, practical how-to manual for properly managing a supply chain. It provides vaulable guidance for forming a project team, gaining top management commitement, conducting environmental analyses and managing a critical-to-quality, strategically driven project with the potential for huge payoffs.” --Quality Progress
“The genius of the Supply Chain Operations Reference (SCOR) definition of supply chain management is that it simplifies the complexities of SCM down to five simple terms that everybody can agree on: plan, source, make, deliver, return.” -- Industry Week
“...third edition includes material that addresses current hot topics in supply chain management…serves as an excellent read for anyone involved in the supply chain process.” --Quality Progress
To keep your sales, manufacturing, distribution, and inventory moving in perfect synchronization, you need a flawless, repeatable supply chain improvement approach that maximizes process efficiency, eliminates dysfunction, and aligns disparate organizations—globally.
Supply Chain Excellence, ahead of the curve in its original edition, again breaks new ground with a highly compressed timeline for using the SCOR (Supply Chain Operations Reference) framework to plan and execute supply chain improvement. In addition to the value chain processes of DCOR and CCOR, the book is now adapted for use in an SAP environment, in global enterprises, and by small businesses.
Featuring examples and experience from roughly 100 projects, the completely updated third edition refines the use of the scorecard for better process analysis; extends the approach to encompass implementation and strategy; and quantifies the financial value of supply chain improvement to demonstrate its importance in achieving lasting competitive advantage.
The Supply Chain Council (SCC) is a nonprofit organization dedicated to developing best practices in supply chain management. Now in a newly revised, second edition, Supply Chain Excellence is the first and only book on the DCOR, CCOR, and SCOR Models. It gives professionals implementing new supply chain projects a clear, step-by-step guide to adopting the accepted and proven methodologies developed by the SCC. This book shows readers how they can:
• align strategy, material, workflow, and information
• conduct the proper competitive analysis to define business opportunity
• establish the metrics that will determine the project’s level of success
• gain internal support by educating employees and executives
Complete with new case studies, a Value Chain Excellence project roadmap, and the addition of the DCOR and CCOR process frameworks, the second edition of Supply Chain Excellence gives readers all the practical tools they need, whether they’re trying to improve the performance of an existing supply chain system or implement a new one.
The gold standard guide to adopting the superior, cross-industry methodologies developed by the Supply Chain Council for achieving operational superiority—the SCOR, DCOR, and CCOR Models—Supply Chain Excellence, now updated in a third edition, is a concise, practical instruction manual to doing supply chain correctly.
Now adapted for use in an SAP environment, in global enterprises, and by small businesses, the third edition features a highly compressed timeline for using the SCOR (Supply Chain Operations Reference) framework to plan and execute supply chain improvement. You’ll learn how to:
• Implement changes to achieve sustainable competitive advantage
• Define business opportunities along the supply chain by conducting the proper competitive analysis
• Gain buy-in by educating your organization about supply chain improvement
• Achieve a significant return on investment
Featuring new examples from roughly 30 additional projects, the book identifies the most common contributors to supply chain misalignment, refines the use of the scorecard for better process analysis, extends the approach to encompass implementation and strategy, and quantifies the financial value of supply chain improvement to demonstrate its importance in achieving lasting competitive advantage.
If you want to keep your sales, manufacturing, distribution, and inventory moving in perfect synchronization, you need a flawless, repeatable supply chain improvement approach that maximizes process efficiency and eliminates dysfunction. Thoroughly revised to reflect the latest thinking and most up-to-date strategies, the third edition of Supply Chain Excellence is an unparalleled guide for implementing best practices in supply chain management.
Praise for Previous Editions of Supply Chain Excellence:
“If you are involved in supply chain management, read this book!”— Paul Harmon, Executive Editor, Business Process Trends
“The genius of the Supply Chain Operations Reference (SCOR) definition of supply chain management is that it simplifies the complexities of SCM down to five simple terms that everybody can agree on: plan, source, make, deliver, return.” — Industry Week
“Supply Chain Excellence is a superb offering for organizations encountering their first supply chain difficulties, or for use as a detailed, practical how-to manual for properly managing a supply chain. It provides valuable guidance for forming a project team, gaining top management commitment, conducting environmental analyses, and managing a critical-to-quality, strategically driven project with the potential for huge payoffs.” — Quality Progress
About the Author
Peter Bolstorff (Minneapolis, MN) is President and CEO of SCE Limited, which supports "do-it-yourself" supply chain performance through education, coaching, and process expertise.
Robert Rosenbaum (Cleveland, OH) is an award-winning journalist and the publishing director of Penton Media's American Machinist and Welding magazines. Previously he was the publisher and editorial director of Supply Chain Technology News.
Table of Contents
The Supply Chain Operations Reference Model
> The Cross-Industry Standard for Supply Chain
The Supply Chain Council
The SCOR Framework
Value Chain Processes
Using SCOR to Drive Supply Chain Improvement
The Value of a SCOR Initiative
Phase 0: Build Organizational Support for Supply Chain Improvement
> Finding the Tipping Point for Change
The Active Executive Sponsor
Establishing Core Team Buy-In
Picking the Project Design Team
Phase 1: Define Project Scope
> Planning and Organizing a Supply Chain Excellence Initiative
The Business Context Summary
The Project Charter
Phase 2: Analyze Performance
> April 18 and 25: Project Kickoff and SCOR Metrics
The Project Kickoff
Picking a Balanced Set of Supply Chain Metrics
Data Collection and Benchmarks
Phase 2: Data, Benchmarks, and Competitive Requirements
> May 2 and 9: Putting Performance in Perspective
Initial Data Review
The SCORmark Survey
Competitive Requirements Analysis
Metric Defect Analysis
Sponsor Update Considerations
Phase 2: Scorecards and Gap Analysis
> May 16 and 23: Estimating the Size of the Opportunity
The Scorecard Review
Phase 2: Defect Analysis
> May 30 and June 6: Answering the Questions of Who, What, Where, When, and How Much and Then Telling the Steering Team
Planning for the First Team On-Site
The Steering Team Review
Phase 3: Develop the Project Portfolio
> June 16 and July 11–15: Building Shared Vision and the Project List
Planning the Brainstorm Event
Conducting the Brainstorm Session
Phase 3: Refine the Project Portfolio
> July 11–15: Validating the Project Benefits and SCOR Processes
Consolidating Problems to Projects Using SCOR
Validating the Problem Weight
Phase 3: Opportunity Analysis
> July 11–15: Due Diligence for the Project List
Summarizing the Opportunity
Conducting Steering Team Review Number Three
Phase 4: Lay Groundwork to Implement Projects
> Mapping Out the Details and Portfolio Implementation Plans
Implementation Project Charters
Phase 4: From Portfolio Development to Implementation
> Organizing Supply Chain Improvement as Part of Daily Life: Faster, Better, and Cheaper
Phase 4: Initiate Implementation
> Getting Organized, Getting People, Getting Data
Identify and Approve Project Resource Plan
Establish the Project Schedule and Kickoff Date
Review Project Background and Develop the Performance Baseline
Phases 2–4: The Staple Yourself Interview and SCOR Level 3 Process Diagram
> June 13–17: How the Work Really Gets Done; a Tool for All Phases
Preparing for the Staple Yourself Interview
Assembling the AS IS Process and RACI Diagrams
Phase 4: Solution Design
> Defining How the Process Should Work at SCOR Level 3
The SCOR Level 3 Blueprint
Configuring the Level 3 Blueprint for Project 7
Phase 4: Level 4 Process Development and the Storyboard
> How Business Process Improvement Is Like a Good Cartoon
Constructing a SCOR Level 4 Process
Plan Supply Chain (P1) Level 4 Samples
Fowlers P3 Level 4 Processes and Storyboard
Phase 4: Configure, Solution Test, Pilot, Refine, and Roll Out
> Moving the Needle on Performance
Configuration (or Build)
Pilot One, Refine, and Pilot Two
Phase 4: Supply Chain Strategy
> Supply Chain Excellence as a Way of Life
What Is Supply Chain Strategy?
Extend to the Greater Value Chain
> Analyzing Barriers to Profitable Growth
Value Chain Excellence
Build Organizational Support
Define Value Chain Project Scope
Analyze Value Chain Performance and Project Portfolio Development
Fowlers Inc. Supply Chain Excellence Project Charter
Purpose of the Project Charter
Project Charter Contents
Maintenance of the Project Charter
II. Project Overview
III. Project Approach
Steering Team Meetings
Risks and Dependencies
Roles and Responsibilities
Benefits and Measures of Success