Synopses & Reviews
This problem-solving reference spells out guidelines and easy-to-grasp tips and tactics for both team leaders and members. Harrington-Mackin shows how to manage the human factors and nitty-gritty details that can hamper teamwork as she explains how to define roles and responsibilities, select team members, encourage positive behavior, maintain control, evaluate and reward teams, and more.
"Workplace teams need rules to be effective, just as professional sports teams do. This problem-solving ready-reference lays down the guidelines for team leaders and members. It covers the human factors and nitty-gritty details that can hamper teamwork, and discusses how to:
* define the roles and responsibilities of team members
* select team members and encourage positive behavior
* facilitate participation at team meetings
* deal with the fear of losing control
* evaluate and reward teams
* determine what kind of training to offer
The author uses bullet points to make tips and rules easy to grasp, and end-of-chapter questions and answers to illuminate key issues."
Includes bibliographical references (p. 165-171) and index.
About the Author
DEBORAH HARRINGTON-MACKIN (North Bennington, VT) is president and founder of New Directions Management Services, specializing in training in total quality management, team building, work teams, customer service, and supervisory skills.