Synopses & Reviews
Synopsis
-- Comprehensive, up-to-date information on how to set up the office telephone system and train personnel
-- Contains decision guidelines for assessing urgency of most common calls
-- Written at appropriate level for the medical office assistant and organized by complaint
-- Chapters on individual complaints cover adults and children and provide staff with essential background information and a list of the questions to ask in order to determine the urgency of the patient's condition
-- Includes home health care advice for each problem
-- Offers guidance on risk management for physician and staff
-- Includes sample cases to train and evaluate personnel
Description
Includes bibliographical references (p. 252-267) and index.