Synopses & Reviews
In the late 1990s, treatment-related deaths or and#147;complicationsand#8221; were the fifth leading cause of death for Americans. Spurred by the crisis, a group of dedicated physicians like Paul Batalden and Don Berwick made it their goal to study the concepts of and#147;quality improvementand#8221; used at Toyota and NASA, and to apply them to the practice of medicine. This book tells their story, and how these and#147;hereticaland#8221; ideas have blossomed into a movement, bringing the focus back to where it should have always been: the patient.
About the Author
Charles Kenney is the author of five works of nonfiction. A former Boston Globe journalist, he has served as a consultant to Blue Cross Blue Shield of Massachusetts on the companyand#8217;s quality and safety initiative.