"Intended, both as a reference for current logistics managers as well as a text for students, this updated edition includes new chapters on supply chain segmentation, air and marine transport, and the ever frequent decision to outsource. The latter can take place in a variety of areas, grouped here into the categories of warehousing, transport, and value added services. Although published in the UK and covering European Union legislation, most of the book is internationally applicable, treating standard issues of supply chain management." Book News
"This book defines the fundamental functions and elements of logistics and distribution, and provides a broad strategic framework for planning. Because planning strategies, distribution methods, and retail channels are constantly changing, supply chain and logistics managers will find this a good up-to-date reference tool, with actionable information and suggestions that they can apply today." Inc.
List of figures
List of tables
Preface
Abbreviations
Part 1 Concepts of logistics and distribution
01 Introduction to logistics and distribution
Introduction; Scope and definition; Historical perspective; Importance of logistics and distribution; Logistics and supply chain structure; Summary
02 Integrated logistics and the supply chain
Introduction; The total logistics concept; Planning for logistics; The financial impact of logistics; Globalization and integration; Integrated systems; Competitive advantage through logistics; Logistics and supply chain management; Summary
03 Customer service and logistics
Introduction; The importance of customer service; The components of customer service; Two conceptual models of service quality; Developing a customer service policy; Levels of customer service; Measuring customer service; The customer service explosion; Summary
04 Channels of distribution
Introduction; Physical distribution channel types and structures; Channel selection; Outsourcing channels; Summary
05 Key issues and challenges for logistics and the supply chain
Introduction; The external environment; Manufacturing and supply; Logistics and distribution; Retailing; The consumer; Summary
Part 2 Planning for logistics
6 Planning framework for logistics
Introduction; Pressures for change; Strategic planning overview; Logistics design strategy; Product characteristics; The product life cycle; Packaging; Unit loads; Summary
7 Logistics processes
Introduction; The importance of logistics processes; Logistics process types and categories; Approach; Tools and techniques; Summary
8 Supply chain segmentation
Introduction; Product segmentation; Demand and supply segmentation; Marketing segmentation; Combined segmentation frameworks; Implementation; Summary
9 Logistics network planning
Introduction; The role of distribution centres and warehouses; Cost relationships; A planned approach or methodology; Initial analysis and option definition; Logistics modelling: logistics option analysis; Evaluate results: matching logistics strategy to business strategy; Practical considerations for site search; Summary
10 Logistics management and organization
Introduction; Relationships with other corporate functions; Logistics organizational structures; Organizational integration; The role of the logistics or distribution manager; Payment schemes; The selection of temporary staff and assets; Summary
11 Multichannel fulfilment
Introduction; Issues; Food retailing; Non-food retailing; Summary
12 Manufacturing logistics
Introduction; Typology of operations; Just-in-time; Manufacturing resource planning (MRPII); Material requirements planning (MRP); The MRP system; Flexible fulfilment (postponement); The effects of distribution activities; Future developments; Summary
Part 3 Procurement and inventory decisions
13 Basic inventory planning and management
Introduction; The need to hold stocks; Types of stockholding/inventory; Stockholding policy implications for other logistics functions; Inventory costs; Reasons for rising inventory costs; Inventory replenishment systems; The reorder point and safety stock;
The bullwhip effect; The economic order quantity; Demand forecasting; Summary
14 Inventory and the supply chain
Introduction; Problems with traditional approaches to inventory planning; Different inventory requirements and the ‘decoupling point'; The lead-time gap; Inventory and time; Analysing time and inventory; Inventory planning for manufacturing; Inventory planning for retailing; Summary
15 Procurement and supply
Introduction; The procurement cycle; The scope of procurement; Setting the procurement objectives; Managing the suppliers; Expediting; Procurement performance measures; Collaborative planning, forecasting and replenishment; Factory gate pricing; E-procurement; Corruption; Summary
Part 4 Warehousing and storage
16 Principles of warehousing
Introduction; The role of warehouses; Strategic issues affecting warehousing; Warehouse operations; Costs; Packaging and unit loads; Summary
17 Storage and handling systems (palletized)
Introduction; Pallet movement; Pallet stacking; Palletized storage; Palletized storage - comparison of systems; Summary
18 Storage and handling systems (non-palletized)
Introduction; Small item storage systems; Truck attachments; Long loads; Cranes; Conveyors; Automated guided vehicles; Hanging garment systems; Summary
19 Order picking and packing
Introduction; Order picking concepts; Order picking equipment; Sortation; Picking area layout; Slotting; Pick routes; Information in order picking; E-fulfilment; Picking productivity; Replenishment; Packing; Summary
20 Receiving and dispatch
Introduction; Receiving processes; Dispatch processes; Cross-docking; Returned goods 329; Receiving and dispatch equipment; Layouts; Summary
21 Warehouse design
Introduction; Design procedure; Summary
22 Warehouse management and information
Introduction; Operational management; Performance monitoring; Information technology; Data capture and transmission; Radio data communication; Truck management; Summary
Part 5 Freight transport
23 International logistics: modal choice
Introduction; Relative importance of the main modes of freight transport; Method of selection; Operational factors; Transport mode characteristics; Consignment factors; Cost and service requirements; Aspects of international trade; Summary
24 Maritime transport
Introduction; Structure of the industry; Common shipping terms; Surcharges; Documentation; Vessel classification; Common ship types and their cargoes; Ports and cargo handling; Other factors; Summary
25 Air transport
Introduction; Structure of the industry; Air cargo handling; Types of air freighter; Documentation; Air hubs and spokes; Air freight pricing; Air cargo security; Summary
26 Rail and intermodal transport
Introduction; Intermodal equipment; Intermodal vehicles; Intermodal infrastructure; Mode shift grant schemes; Rail transport; Summary
27 Road freight transport: vehicle selection
Introduction; Main vehicle types; Types of operation; Load types and characteristics; Main types of vehicle body; The wider implications of vehicle selection; Vehicle acquisition; Summary
28 Road freight transport: vehicle costing
Introduction; Reasons for road freight transport vehicle costing; Key aspects of road transport costing; Vehicle standing costs; Vehicle running costs; Overhead costs; Costing the total transport operation; Whole life costing; Vehicle cost comparisons;
Zero-based budgets; Summary
29 Road freight transport: planning and resourcing
Introduction; Need for planning; Fleet management; Main types of road freight transport; Transport resources: requirements and optimization; Vehicle routeing and scheduling issues; Manual methods of vehicle routeing and scheduling; Computer routeing and scheduling; Other road-freight transport information systems applications; Summary
Part 6 Operational management
30 Cost and performance monitoring
Introduction; Why monitor?; Different approaches to cost and performance monitoring; What to measure against?; A logistics operational planning and control system; Good practice; Influencing factors; Detailed metrics and KPIs; The presentation of metrics; Summary
31 Benchmarking
Introduction; Why should an organization engage in benchmarking?; How to conduct a benchmarking exercise; Formal benchmarking systems; Benchmarking distribution operations; Summary
32 Information and communication technology in the supply chain
Introduction; Basic communication; Supply chain planning; Warehousing; Inventory; Transport; Other applications; Trading using the internet - e-commerce; Summary
33 Outsourcing: services and decision criteria
Introduction; Outsourcing operations; Different service types; Value added services; Drivers and drawbacks of outsourcing; What are the critical factors of choice?; Summary
34 Outsourcing: the selection process
Introduction; Approach; Detailed steps; Summary
35 Outsourcing management
Introduction; The need for management; Managing the relationship; Implementation planning; Monitoring an outsourced logistics operation; Summary
36 Security and safety in distribution
Introduction; International security measures; Strategic security measures; Tactical security measures; Safety in the distribution centre and warehouse; Summary
37 Logistics and the environment
Introduction; The European Union and environmental legislation; Logistics and environmental best practice; Alternative fuels; Summary
38 Humanitarian logistics
Introduction; Key differences; Performance measurement; Key terms; Pre-positioning of resources; Assessment and planning; The cluster approach; Distribution; Summary; Further reading
References
Index