Synopses & Reviews
Featuring a rich collection of cases, this book looks first-hand at hospitality management and explores where managers work, what they do and the real differences they can make. Organized in three parts, it describes the case method approach, reviews how to prepare cases for class discussion and includes 35 cases for teaching and learning. Enhancing managerial competency is emphasized throughout and readers are encouraged to examine managers behaving both effectively and ineffectively. While revealing much about hospitality businesses and practices, this book also provides a broad spectrum of experience that one would get only after a long and varied career.
Table of Contents
Table of Contents:
PART ONE: LEARNING FROM CASES
1. An Introduction to the Case Method
2. On Cases and the Case Method
3. Toward Clearer Thinking
4. Learning from Casework
PART TWO: PREPARING CASES FOR DISCUSSION
5. Preparing Cases, Steps 1-3: Initial Work
6. Preparing Cases, Step 4: Analytical Work
7. Preparing Cases, Step 5: Diagnostic Work
8. Preparing Cases, Step 6: Action Planning
9. Preparing Iceberg Cases, Searching for Information
10. Outlines for Case Preparation and Case Reports
PART THREE: CASES FOR DISCUSSION
Listing of Cases
Au Natural Restaurant
Beta Beta Fraternity
Big Sky Blues
Bosnian Resettlement A, B, C
Exclusive Resorts Worldwide
Expatriate Manager’s Notebook
Harrison Hotels Inc.
Montville Hospital Dietary Department
On the Way to the Pinnacle
Stations Casinos Inc.
Two Angel’s Inn
Visit to McDonalds
What to Say?
Whiteriver Golf and Country Club