Synopses & Reviews
What company doesn’t want energized workers, delighted customers, genuine efficiency, and breakthrough innovation? The Lean Mindset
shows how lean companies really work–and how a lean mindset is the key to creating stunning products and delivering amazing services.
Through cutting-edge research and case studies from leading organizations, including Spotify, Ericsson, Intuit, GE Healthcare, Pixar, CareerBuilder, and Intel, you’ll discover proven patterns for developing that mindset. You’ll see how to cultivate product teams that act like successful startups, create the kind of efficiency that attracts customers, and leverage the talents of bright, creative people.
The Poppendiecks weave lean principles throughout this book, just as those principles must be woven throughout the fabric of your truly lean organization.
Learn How To
- Start with an inspiring purpose, and overcome the curse of short-term thinking
- Energize teams by providing well-framed challenges, larger purposes, and a direct line of sight between their work and the achievement of those purposes
- Delight customers by gaining unprecedented insight into their real needs, and building products and services that fully anticipate those needs
- Achieve authentic, sustainable efficiency without layoffs, rock-bottom cost focus, or totalitarian work systems
- Develop breakthrough innovations by moving beyond predictability to experimentation, beyond globalization to decentralization, beyond productivity to impact
Lean approaches to software development have moved from novelty to widespread use, in large part due to the principles taught by Mary and Tom Poppendieck in their pioneering books. Now, in The Lean Mindset, the Poppendiecks take the next step, looking at a company where multidiscipline teams are expected to ask the right questions, solve the right problems, and deliver solutions that customers love.
Using case studies from companies such as Proter & Gamble, Pixar, andIntel, this guide to cultivating a lean mindset shows how lean can benefit an organization. Beginning with an overview of the leanmindset, the authors discuss the lean principle: optimize the whole. They show how lean mindset energizes workers and pleases customersand consider the ways a lean mindset improves efficiency including bringing products to market faster and ensuring predictable delivery.The concept of breakthrough innovation is discussed in the final chapter. Chapter-end questions to prompt further thinking are included.Annotation ©2014 Book News, Inc., Portland, OR (booknews.com)
The Lean Mindset shows developers and managers how to “think beyond software,” and charter teams that look more like startups than conventional software organizations. The latest book in Mary and Tom Poppendieck’s pioneering series on Lean Software Development, this breakthrough guide extends concepts made popular in Lean Startup and Running Lean, making those ideas even more valuable and widely applicable.The Poppendiecks:
- Explain key principles driving the adoption of practices like Continuous Delivery, and show how to safely release continual flows of new defect-free software into production environment
- Build on lessons learned from Kanban systems to provide mechanisms for specifying technical policies covering each step in the value stream
- Present a complete chapter on building innovative organizations, including rethinking development team structure, reconciling autonomy with leadership, and conducting frugal experiments
- Illuminate their ideas with impressive case studies (Ericsson, CareerBuilder, and Wikispeed)
Along the way, the authors show how advances over the past decade have laid the foundation for new lean principles for the next decade, including far better tools; new domain-specific practices that will differ radically among disciplines; and a new “value stream focus” that will reshape roles, team dynamics, and organizational structure.
Going beyond the principles presented in their earlier books on lean software development, The Lean Mindset is fundamentally about the design, development and delivery of exceptional products and services. It shows readers how lean design and development work and how a lean mindset is the key to creating breakthrough products. Through cutting-edge research and fascinating case studies from Spotify, Ericsson Networks, Intuit, GE Healthcare, Pixar, FBI/XRI, CareerBuilder, Intel, and many more, the Poppendiecks offer patterns for developing a lean mindset and cultivating product development teams that look and act more like startups and know how to delight customers.
Lean principles are woven throughout this book, just as they must be woven throughout the fabric of an organization with a lean mindset. Chapter 1: The Purpose of Business emphasizes the principle “Optimize the Whole,” taking the Shareholder Value Theory to task for the short term thinking it produces Chapter 2: Energized Workers is based on research that found that the most energizing human experience is pursuing a well-framed challenge. Energized Workers have a purpose that is larger than the company, and a direct line of sight between their effort and achieving that purpose. Chapter 3: Delighted Customers urges readers to “Focus on Customers,” understand what they really need, and make sure that the right products and services are developed. Chapter 4: Genuine Efficiency starts by emphasizing that authentic, sustainable efficiency does not mean layoffs, low costs, and controlling work systems. Organizations that understand the lean principle "Optimize the Whole" understand that in product development, efficiency is about building the right thing. Chapter 5: Breakthrough Innovation shows how vulnerable any company can be to disruptive technologies and how lean principles can help you develop breakthrough innovations before you get blindsided.
About the Author
has led teams implementing solutions in everything from enterprise supply-chain management to digital media.
Tom Poppendieckhas been an enterprise analyst, architect, and agile process mentor. Their company, Poppendieck LLC, specializes in bringing lean techniques to product development.
The Poppendiecks are the authors of Lean Software Development, winner of the 2004 Jolt Software Development Productivity Award; Implementing Lean Software Development; and Leading Lean Software Development (all from Addison-Wesley).
Table of Contents
About the Authors xi
Lean Is a Mindset 3
How Mindsets Work 4
The Fabric of Lean 6
Chapter 1: The Purpose of Business 11
The Rise of Rational Economics 11
Case: Who Are Our Customers? 15
The Rise of Rational Work Systems 19
Case: Working Together at Ford 23
Cooperative Work Systems 26
Case: When Workers Are Volunteers 32
Questions to Ponder 36
Chapter 2: Energized Workers 39
Full Potential 39
A Challenge That Changed the World 45
The Science of Expertise 55
When Can We Trust Intuition? 64
Questions to Ponder 69
Chapter 3: Delighted Customers 71
Ask the Right Questions 71
Solve the Right Problems 75
Design a Compelling Experience 81
Develop the Right Products 92
A Design Toolbox 96
Questions to Ponder 99
Chapter 4: Genuine Efficiency 101
What Is Efficiency? 101
Lessons in Flow: Ericsson 102
Lessons in Speed: CareerBuilder 110
Lessons in Learning: Lean Startup 115
Build the Right Thing: Spotify 119
Questions to Ponder 129
Chapter 5: Breakthrough Innovation 131
Seeing the Future 131
Change the Focus 141
An Innovation Checklist 155
Questions to Ponder 158