Synopses & Reviews
A global team of Theory of Constraints gurus thoroughly explain this management and improvement methodology and demonstrate its applications Theory of Constraints Handbook provides detailed guidance from the worlds top experts on how to implement the management and improvement methodology developed by Dr. Eliyahu Goldratt and made famous in his 1984 book, The Goal. Clear case studies define how the theory works, why it works, what issues are resolved, and what benefits accrue. This authoritative resource discusses strategy, performance measures, operations, supply chains, and project management.
Theory of Constraints Handbook
- Is written by a global team of 43 of the world's top TOC experts
- Features a lead chapter written by Dr. Eliyahu Goldratt, developer of the TOC, and author of The Goal, which has sold more than 4 million copies worldwide
- Applies TOC to many different areas--Supply Chain Management, Lean Six Sigma, Marketing, Sales, Finance, Services, and Healthcare
Comprehensive coverage of the Theory of Constraints:
Founder Perspective; Academic Perspective; Critical Chain Project Management; Problems of CPM; Critical Chain Tutorial/Value Earned Problems; A System for Managing Multi-Project Execution; The Meta Process: How to Create and Evaluate Effective Implementation Processes; Lean Critical Chain; DBR, Buffer Management, and Distribution; Traditional P&C Systems; VATI, DBR, and Buffer Management; From DBR to S-DBR; SDBR in Make-to-Available; Supply Chain; Integrated SC; Performance Measures; Problems of Traditional Measures in Finance and Accounting; Resolving Measurement / Performance Dilemmas; Continuous Improvement and Auditing; Implementing the Theory of Constraints; Strategy, Marketing, and Sales; The Layers of Resistance – The Buy-in Process According to TOC; The Sales Process; Mafia Offers/Pricing/Cash to Cash Cycle; Thinking Processes; Problems with Traditional Problem Solving; Managing Day-to-Day Operations; Thinking Processes Including S&T Trees; TOC for Education; TOC in Prisons; TOC for Personal Productivity; TOC in Services; Problems of Traditional Services; TOC in Professional, Scientific, and Technical Services; TOC in Customer Support Services; TOC in the Medical Practice; TOC in Large Scale Health Care Systems; TOC in Complex Environments; Applications of the S&T Trees in Organizations; Complex Environments; TOC/Lean/Six Sigma Integration
Synopsis
The definitive guide to the theory of constraints
In this authoritative volume, the world's top Theory of Constraints (TOC) experts reveal how to implement the ground-breaking management and improvement methodology developed by Dr. Eliyahu M. Goldratt. Theory of Constraints Handbook offers an in-depth examination of this revolutionary concept of bringing about global organization performance improvement by focusing on a few leverage points of the system. Clear explanations supplemented by examples and case studies define how the theory works, why it works, what issues are resolved, and what benefits accrue, and demonstrate how TOC can be applied to different industries and situations.
Theory of Constraints Handbook covers:
- Critical Chain Project Management for realizing major improvements in delivering projects on time, to specification, and within budget
- Drum-Buffer-Rope (DBR), Buffer Management, and distribution for maximizing throughput and minimizing flow time
- Performance measures for applying Throughput Accounting to improve organizational performance
- Strategy, marketing, and sales techniques designed to increase sales closing rates and Throughput
- Thinking Processes for simple and complex environments
- TOC methods to ensure that services actions support escalating demand for services while retaining financial viability
- Integrating the TOC Thinking Processes, the Strategy and Tactic Tree, TOC measurements, the Five Focusing Steps of TOC, and Six Sigma as a system of tools for sustainable improvement
About the Author
James F. Cox III, Ph.D, CFPIM, CIRM, holds TOCICO certifications in all disciplines. He is a Jonah's Jonah, Professor Emeritus, and was the Robert O. Arnold Professor of Business in the Terry College of Business at the University of Georgia. Dr. Cox has written three books on TOC.
John Schleier holds TOCICO certifications in all disciplines. He was President and Chief Operating Officer of the Mortgage Services Division of Alltel, Inc., Executive Vice President of Computer Power, Inc., and Director of Office Systems and Data Delivery for IBM.
Table of Contents
Section I: What is TOC?;
Chapter 1. Introduction to TOC--My Perspective;
Section II: Critical Chain Project Management;
Chapter 2. The Problems with Project Management;
Chapter 3. A Critical Chain Project Management Primer;
Chapter 4. Getting Durable Results with Critical Chain--A Field Report;
Chapter 5. Making Change Stick;
Chapter 6. Project Management in a Lean World--Translating Lean Six Sigma (LSS) into the Project Environment;
Section III: Drum-Butter-Rope, Buffer Management and Distribution;
Chapter 7. A Review of Literature on Drum-Butter-Rope, Buffer Management and Distribution;
Chapter 8. DBR, Buffer Management, and VATI Flow;
Chapter 9. From DBR to Simplified-DBR for Make-to-Order;
Chapter 10. Managing Make-to-Stock and the Concept of Make-to-Availability;
Chapter 11. Supply Chain Management;
Chapter 12. Integrated Supply Chain;
Section IV: Performance Measures;
Chapter 13. Traditional Measures in Finance and Accounting, Problems, Literature Review, and TOC Measures;
Chapter 14. Resolving Measurement/Performance Dilemmas;
Chapter 15. Continuous Improvement and Auditing;
Chapter 16. Holistic TOC Implementation Case Studies;
Section V: Strategy, Marketing, and Sales;
Chapter 17. Traditional Strategy Models and Theory of Constraints;
Chapter 18. Theory of Constraints Strategy;
Chapter 19. Strategy;
Chapter 20. The Layers of Resistance--The Buy-In Process According to TOC;
Chapter 21. Less is More--Applying the Flow Concepts to Sales;
Chapter 22. Mafia Offers: Dealing With a Market Constraint;
Section VI: Thinking Processes;
Chapter 23. The TOC Thinking Processes;
Chapter 24. Daily Management with TOC;
Chapter 25. Thinking Processes Including S&T Trees;
Chapter 26. TOC for Education;
Chapter 27. Theory of Constraints in Prisons;
Section VII: TOC in Services;
Chapter 28. Services Management;
Chapter 29. Theory of Constraints in Professional, Scientific, and Technical Services;
Chapter 30. Customer Support Services According to TOC;
Chapter 31. Viable Vision for Health Care Systems;
Chapter 32. TOC for Large-Scale Healthcare Systems;
Section VIII: TOC in Complex Environments;
Chapter 33. Theory of Constraints in Complex Organizations;
Chapter 34. Applications of Strategy and Tactics Trees in Organizations;
Chapter 35. Complex Environments;
Chapter 36/ Combining Lean, Six Sigma, and the Theory of Constraints to Achieve Breakthrough Performance;
Chapter 37. Using TOC in Complex Systems;
Chapter 38. Theory of Constraints for Personal Productivity/Dilemmas;
Selected Bibliography of Eliyahu M. Goldratt;
Index