Synopses & Reviews
In this book leading experts including George Box, Noriaki Kano, Yoshio Kondo, John Oakland and James Harrington, analyse and document various aspects of Total Quality Management. Contributions range from discussions of the principles, strategy, culture, leadership, eduction and benchmarking to world class experience and achieving excellence both in the manufacturing and service industries. With over 100 contributions this book is an invaluable resource for the total quality managment journey. It will be of special interest to educationalists, academics, senior managers and directors, and quality practitioners from both the public and private sectors.
Table of Contents
Preface. Part One: TQM Principles and Practices. Part Two: Measuring performance. Part Three: leadership and quality strategy. Part Four: quality in service. Part Five: quality systems and learning culture. Part Six: continuous improvement. Part Seven: TQ and statistical applications. Part Eight: quality in education. Part Nine: achieving excellence and benchmarking. Part Ten: world class enterprises. Part Eleven: quality culture. Index of contributors.