Synopses & Reviews
Includes bibliographical references (p. 227-239) and index.
Frost argues that managers must work to institutionalize compassion if they want to avoid the debilitating effects of pain on performance. He illustrates how managers can recognize and support toxin handlers--and importantly, what they must learn from these individuals in order to take on the critical role of emotional management themselves.
A guide to managing emotional pain at work to improve performance. Based on research and examples, it discusses why emotions matter in the workplace, and shows how organizations can manage emotions and institutionalise compassion as part of their company culture to improve results.
Table of Contents
Emotional pain in organizations -- Sources of toxicity in organizations -- The work of the toxin handler -- The toll on toxin handlers -- Healing the handlers -- At the interface : what handlers and their organizations can do -- Leaders handling pain -- The compassionate company : architecting responses to pain -- Looking through the lens of pain.