Synopses & Reviews
Focusing on the foundational skills of selling travel products that satisfy client needs and expectations, the book is a wonderful how-to resource. Each chapter concentrates on a specific travel product or service such as domestic terminology, references, and proven methods for effectively selling these products to today's traveling public. For those desiring a career in travel, as well as agency managers and employees alike will benefit from the valuable knowledge and advice this book offers.
-- Complete coverage of terminology, product features, reference materials, and "how-to's" for effectively selling products.
-- New information on the Internet is presented, along with its impact on, and uses for the travel industry.
-- Appendices offer actual samples from the Official Airline Guide, Hotel Guide, Tour and Cruise Materials
Synopsis
Travel Perspectives: A Guide to Becoming a Travel Professional builds a complete foundation for a career in the travel industry. Offering instruction on the most important aspects of the travel industry, this book provides the entry-level agent with enough information to build a solid career foundation. Covered topics include Internet use in the travel industry, career planning, job descriptions, advancement potential, sales and customer services. With this "how to" guide to the travel industry, entry-level agents can be productive from the first day of employment.
Description
Includes bibliographical references (p. 291) and index.
About the Author
Susan Rice is the owner and director of Travel Careers Inc., a travel career training school in Indianapolis, Indiana.Ginger Todd is the manager and lead instructor of Travel Careers Inc., a travel career training school in Indianapolis, Indiana.
Table of Contents
Chapter 1: Your Place in Travel. Chapter 2: The Internet-Blessing or Curse? Chapter 3: Air Travel Basics. Chapter 4: Planning United States Flight Itineraries. Chapter 5: U.S. Airfares and Other Charges. Chapter 6: Basic Ticketing and Prepaid. Chapter 7: Refunds, Exchanges, Agency Fees, and Reporting. Chapter 8: Accommodations and Rental Cars. Chapter 9: Travelling By Rail. Chapter 10: Consolidators, Charters, Group Sales, and Insurance. Chapter 11: Tours of the World. Chapter 12: The Basics of Cruising. Chapter 13: Cruise Pricing and Selling Cruise Pricing. Chapter 14: Setting Sail.Chapter 15: Practical Advice for International Travelers. Chapter 16: International Air Travel Basics. Chapter 17: International Airfares and Taxes. Chapter 18: International Schedules and Ticketing. Chapter 19: Basic Selling Skills for the Travel Professional. Chapter 20: Customer Service for the Travel Professional. Summary. Appendix Glossary. Index.