Synopses & Reviews
Summary: Targeted at library and information Science (LIS) professionals, this book concentrates on usability evaluation methods used to design usable and user-centred library websites. Aimed at the practitioner, it is a practical guide to methods that are used to gather information from potential users that shape the design of the website based on an iterative design process. From planning the study to writing the report, this book guides the reader through the process of usability evaluation using examples from the author's experience with usability evaluation of library interfaces. It describes usability techniques, procedures, report writing, and design changes that lead to a user-centred interface. Key Features: It is a concise, practical guide to completing usability evaluation methods with an emphasis on creating user-centred library websites. It includes examples that draw on the author's practical experience with usability evaluation. It includes useful guidelines to creating participant recruitment letters, scripts, thank you notes, and forms illustrated with practical examples. The Author - Dr George is a Human Factors Researcher with the Carnegie Mellon University Libraries. With an emphasis on improving users' access to information, Ms. George's work focuses on usability studies of library websites and evaluation studies of library services. Her research interests and efforts have been directed towards user-entered interface design and information behaviour studies. Readership: This book is aimed at the professional staff within Library and Information Services, their IT managers, and students in LIS programs. Contents: What is user-centred design? - user-centred design; why design a user-centred website Getting started - preliminary steps; recruiting participants User needs analysis - task analysis; surveys; questionnaires; interviews Designing a website: participatory design - participatory design; affinity programming; card sorting; prototyping Usability inspection methods - heuristic evaluations; cognitive walkthrough Usability testing the website - planning and preparation; think aloud protocols Communicating the findings - written reports; presentations Appendix - examples Glossary Bibliography Index
"...a must for any library wanting to create or update their library web sites and improve their users’ access to information. It is an excellent introduction and is well set out using bullet points to stress important areas." -Library Management "...very sound reading to those who are new to this area and who wish to make a start in relation to evaluating the usability of an online system and/or those who want to build a user-centred library website." -The Electronic Library "…plenty of sound, useful advice throughout this book…a very impressive work, informed by deep knowledge of the principles of usability design." -Library Review "This is a useful introduction and guide to the design of Websites from the perspective of the user, rather than from the point-of-view of the technical design and, as such, it could readily be used for Website development in organizations other than libraries." -Information Research
Design an easy-to-use, highly effective library website with this practical guide to usability evaluation methods and their application in the website development process. Author Carole A. George of Carnegie Mellon University, Pennsylvania, covers best practices for collecting the vital information from potential users that will shape the sites design. She provides in-depth explanations of important usability techniques and procedures, guidelines for making design changes, and steps for writing reports, participant letters, and scripts. Real-world examples of successful application accompany each topic.
About the Author
Carole A. George is Human Factors Researcher with the Carnegie Mellon University Libraries, Pennsylvania.
Table of Contents
What is user-centred design?
User needs analysis
Designing the website - participatory design
Usability inspection methods
Usability testing the website
Communicating the findings