Synopses & Reviews
Kaptein examines an aspect of workplace ethics he finds both"intriguing" and "frightening"--why seemingly good people and organizations develop bad behaviors. Writing from a social psychologyperspective, Kaptein lays the foundation for examining the behavior of individuals and organizations, discussing topics such as people'smoral nature and environmental influences on behavior within organizations. He then examines seven factors influencing workplacebehavior: clarity within the organization on desirable and undesirable behavior; role-modeling by management; achievability ofgoals, tasks, and responsibilities; commitment by directors, managers, and employees; transparency of behavior; openness todiscussion; and enforcement, using both positive and punitive tactics, of the behavior standards. The text draws on both classicand recent laboratory and field experiments, and their application to current developments, issues and challenges; at least oneexperiment is discussed in each of the 52 chapters. The final chapter presents an experiment demonstrating how people deal withethical dilemmas by employing a combination of the seven factors. The text will be informative for organizational managers, managementstudents, and researchers; while academic, it would also be accessible to interested general readers. Distributed in North America by Turbin Distribution.Annotation ©2014 Ringgold, Inc., Portland, OR (protoview.com)
Why do honest and decent employees sometimes overstep the mark? What makes managers with integrity go off the rails? What causes well-meaning organizations to deceive their clients, employees and shareholders? Social psychology offers surprising answers to these intriguing and timely questions. Drawing on scientific experiments and examples from business practice, Muel Kaptein discusses why good people sometimes do bad things and how they rise above this behavior. He explains why cheats wear sunglasses, why overstepping the mark could be a good thing, how a surplus of rules creates offenders and why we should be suspicious of colleagues who wash their hands after meetings.