Chapter One

WHEN the young man arrived at the manager's office, he found him standing and looking out of the window. When the young man coughed, the manager turned and smiled. He invited the young man to sit down and asked, "What can I do for you?"

The young man said, "I'd like to ask you some questions about how you manage people."

The manager willingly said, "Fire away."

"Well, to begin with, do you hold regularly scheduled meetings with your subordinates?"

"Yes, I do — once a week on Wednesdays from 9:00 to 11:00. That's why I couldn't see you then," responded the manager.

"What do you do at those meetings?" probed the young man.

"I listen while my people review and analyze what they accomplished last week, the problems they had, and what still needs to be accomplished. Then we develop plans and strategies for the next week. "

"Are the decisions made at those meetings binding on both you and your people?" questioned the young man.

"Of course they are," insisted the manager. "What would be the point of having the meeting if they weren't?"

"Then you are a participative manager, aren't you?" asked the young man.

"On the contrary," insisted the manager, "I don't believe in participating in any of my people's decision-making."

"Then what is the purpose of your meetings?"

"I already told you that," he said. "Please, young man, do not ask me to repeat myself. It is a waste of my time and yours.

"We're here to get results," the manager continued. "The purpose of this organization is efficiency. By being organized we are a great deal more productive."

"Oh, so you're aware of the need for productivity. Then you're more results-oriented than people-oriented," theyoung man suggested.

"No!" the manager resounded, startling his visitor. "I hear that all too often," He got to his feet and began to walk about. "How on earth can I get results if it's not through people? I care about people and results. They go hand in hand."Here, young man, look as this." The manager handed his visitor a plaque. "I keep it on my desk to remind me of a practical truth,"

For more than twenty years, millions of managers in Fortune 500 companies and small businesses nationwide have followed "The One Minute Manager's "techniques, thus increasing their productivity, job satisfaction, and personal prosperity. These very real results were achieved through learning the management techniques that spell profitability for the organization and its employees. "The One Minute Manager" is a concise, easily read story that reveals three very practical secrets: One Minute Goals, One Minute Praisings, and One Minute Reprimands. The book also presents several studies in medicine and the behavioral sciences that clearly explain why these apparently simple methods work so well with so many people. By the book's end you will know how to apply them to your own situation and enjoy the benefits. That's why "The One Minute Manager" has continued to appear on business bestseller lists for more than two decades, and has become an international sensation.

Ken Blanchard is a prominent, gregarious, sought-after author, speaker, and business consultant. He is the coauthor of The One Minute Manager^® and forty other books, including the perennial bestsellers Raving Fans and Gung Ho! Ken is the Chief Spiritual Officer of The Ken Blanchard Companies, a full-service global management training and development company that he and his wife, Dr. Marjorie Blanchard, founded in 1979.